Complaints Resolution Specialist
5 days ago
We are seeking a highly skilled Complaints Resolution Specialist to join our team at Edenbrook. As a key member of our customer service team, you will be responsible for handling and resolving customer complaints in a timely and professional manner.
Key Responsibilities- Complaint Handling: Manage and handle customer complaints from initial notification through to final resolution, ensuring that all complaints are handled fairly and in accordance with company policies and regulatory requirements.
- Investigation and Analysis: Conduct thorough investigations into customer complaints, analyzing all relevant information and documentation to ensure that all issues are fully understood and addressed.
- Communication and Resolution: Communicate with customers in a clear and empathetic manner, providing tailored resolutions to their complaints and ensuring that all customers are satisfied with the outcome.
- Process Improvement: Identify areas for process improvement and make recommendations to management to enhance the customer complaints process and ensure that it is efficient and effective.
- Team Collaboration: Work closely with the Complaints Team Leader and other team members to ensure that all customer complaints are handled in a timely and professional manner.
- Continuous Learning: Stay up-to-date with regulatory requirements and industry best practices, ensuring that all customer complaints are handled in accordance with the latest standards and guidelines.
- Excellent Communication Skills: Ability to communicate effectively with customers and colleagues in a clear and empathetic manner.
- Strong Analytical Skills: Ability to analyze complex information and make sound judgments.
- Problem-Solving Skills: Ability to identify and resolve complex problems in a timely and professional manner.
- Attention to Detail: Ability to maintain accurate and detailed records of customer complaints and resolutions.
- Teamwork and Collaboration: Ability to work effectively as part of a team to achieve common goals.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.
-
Complaint Resolution Specialist
3 days ago
London, Greater London, United Kingdom Cherry Pick People Full timeJob Title: Complaint Resolution SpecialistCherry Pick People is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for investigating complaints, taking ownership of cases, and ensuring timely resolution.Key Responsibilities:Deliver Exceptional Customer Service: Meet diverse...
-
Complaint Resolution Specialist
3 days ago
London, Greater London, United Kingdom Cherry Pick People Full timeJob Title: Complaint Resolution SpecialistCherry Pick People is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for investigating complaints, taking ownership of cases, and ensuring timely resolution.Key Responsibilities:Deliver Exceptional Customer Service: Meet diverse...
-
Complaint Resolution Specialist
3 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeJob Description**Job Title:** Complaint Resolution Specialist**Job Summary:** We are seeking a highly skilled Complaint Resolution Specialist to join our team at CREATE Fertility. The successful candidate will be responsible for managing and resolving patient complaints in a timely and effective manner.Key Responsibilities:Complaint Management: Manage and...
-
Complaint Resolution Specialist
3 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeJob Description**Job Title:** Complaint Resolution Specialist**Job Summary:** We are seeking a highly skilled Complaint Resolution Specialist to join our team at CREATE Fertility. The successful candidate will be responsible for managing and resolving patient complaints in a timely and effective manner.Key Responsibilities:Complaint Management: Manage and...
-
Complaints Resolution Specialist
1 day ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Summary:CRA GROUP LIMITED is seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering a first-class customer-orientated dispute resolution service, providing customers with suitable solutions and a satisfying experience.Key Responsibilities:Investigate...
-
Complaints Resolution Specialist
1 day ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Summary:CRA GROUP LIMITED is seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering a first-class customer-orientated dispute resolution service, providing customers with suitable solutions and a satisfying experience.Key Responsibilities:Investigate...
-
Complaints Resolution Specialist
4 days ago
London, Greater London, United Kingdom LB RICHMOND UPON THAMES & LB WANDSWORTH Full timeJob DescriptionJob Title: Complaints Resolution SpecialistJob Summary:We are seeking an experienced Complaints Resolution Specialist to join our Complaints Team at LB Richmond upon Thames & LB Wandsworth. The successful candidate will be responsible for managing a caseload of complex complaints from residents and service users in both boroughs and supporting...
-
Complaints Resolution Specialist
4 days ago
London, Greater London, United Kingdom LB RICHMOND UPON THAMES & LB WANDSWORTH Full timeJob DescriptionJob Title: Complaints Resolution SpecialistJob Summary:We are seeking an experienced Complaints Resolution Specialist to join our Complaints Team at LB Richmond upon Thames & LB Wandsworth. The successful candidate will be responsible for managing a caseload of complex complaints from residents and service users in both boroughs and supporting...
-
Complaint Resolution Specialist
7 days ago
London, Greater London, United Kingdom 7IM Full timeAbout The RoleThe Compliance Advisory team at 7IM is seeking a highly skilled and experienced professional to join their team as a Complaint Resolution Specialist. This role is a key part of the team responsible for advising the company on best practices and standards in relation to general compliance matters.The successful candidate will be responsible for...
-
Complaints Resolution Specialist
2 days ago
London, Greater London, United Kingdom Edenbrook Full timeWe are seeking a highly skilled Complaints Resolution Specialist to join our team at Edenbrook. As a key member of our organization, you will play a critical role in ensuring that our customers receive exceptional service and support.The ideal candidate will have a strong background in complaints handling and experience working within the financial services...
-
Complaints Resolution Specialist
2 days ago
London, Greater London, United Kingdom Edenbrook Full timeWe are seeking a highly skilled Complaints Resolution Specialist to join our team at Edenbrook. As a key member of our organization, you will play a critical role in ensuring that our customers receive exceptional service and support.The ideal candidate will have a strong background in complaints handling and experience working within the financial services...
-
Complaints Resolution Specialist
5 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeAbout the RoleWe are seeking a highly skilled and empathetic Complaints Resolution Specialist to join our team at CREATE Fertility. As a key member of our customer service team, you will be responsible for ensuring that all patient complaints are handled efficiently and effectively.Key ResponsibilitiesCompliance Tracking: Monitor and track all formal and...
-
Complaints Resolution Specialist
5 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeAbout the RoleWe are seeking a highly skilled and empathetic Complaints Resolution Specialist to join our team at CREATE Fertility. As a key member of our customer service team, you will be responsible for ensuring that all patient complaints are handled efficiently and effectively.Key ResponsibilitiesCompliance Tracking: Monitor and track all formal and...
-
Complaints Resolution Specialist
3 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeAbout Us:CREATE Fertility is a leading provider of IVF and fertility treatment services across the UK. We are pioneers of Natural and Mild IVF, a form of IVF that uses gentle, safer, and more affordable methods. Our team is dedicated to delivering exceptional patient care and experiences.Job Description:We are seeking a highly skilled and empathetic...
-
Complaints Resolution Specialist
3 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeAbout Us:CREATE Fertility is a leading provider of IVF and fertility treatment services across the UK. We are pioneers of Natural and Mild IVF, a form of IVF that uses gentle, safer, and more affordable methods. Our team is dedicated to delivering exceptional patient care and experiences.Job Description:We are seeking a highly skilled and empathetic...
-
Complaints Resolution Specialist
7 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeAbout UsCREATE Fertility is a leading provider of IVF and fertility treatment services across the UK. We are pioneers of innovative and gentle fertility solutions, committed to delivering exceptional patient care and outcomes.Job SummaryWe are seeking a highly skilled and empathetic Complaints Resolution Specialist to join our team in Farringdon, London. As...
-
Complaints Resolution Specialist
5 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeAbout UsCREATE Fertility is a leading provider of IVF and fertility treatment services across the UK. We are pioneers of innovative and gentle fertility solutions, committed to delivering exceptional patient care and outcomes.Job SummaryWe are seeking a highly skilled and empathetic Complaints Resolution Specialist to join our team in Farringdon, London. As...
-
Complaint Resolution Specialist
3 days ago
London, Greater London, United Kingdom Utility Warehouse Limited Full timeJob Summary:We are seeking a highly motivated and proactive individual to join our Financial Services Operations team as a Complaint Resolution Specialist. This role will be responsible for handling complaints where a First Time Resolution has not been possible, ensuring the delivery of excellent customer service by achieving fair and reasonable outcomes for...
-
Complaint Resolution Specialist
3 days ago
London, Greater London, United Kingdom Utility Warehouse Limited Full timeJob Summary:We are seeking a highly motivated and proactive individual to join our Financial Services Operations team as a Complaint Resolution Specialist. This role will be responsible for handling complaints where a First Time Resolution has not been possible, ensuring the delivery of excellent customer service by achieving fair and reasonable outcomes for...
-
Complaints Resolution Specialist
6 days ago
London, Greater London, United Kingdom CREATE Fertility Full timeAbout UsCREATE Fertility is a leading provider of IVF and fertility treatment services across the UK. We are pioneers of innovative and gentle fertility solutions, committed to delivering exceptional patient care and outcomes.Job SummaryWe are seeking a highly skilled and empathetic Complaints Resolution Specialist to join our team in Farringdon, London. As...