Current jobs related to Complaints Resolution Expert - London, Greater London - CRA GROUP LIMITED

  • Complaints Resolution Specialist

    3 weeks ago

    London, Greater London, United Kingdom Zilch Full time

    {"h2": "Job Title: Complaints Resolution Specialist", "p": "At Zilch, we are seeking a skilled Complaints Resolution Specialist to join our team. As a key member of our Complaints Team, you will play a vital role in ensuring that all customer complaints are effectively handled and resolved in accordance with company policies, procedural manuals, and FCA...

  • Complaints Resolution Specialist

    3 weeks ago

    London, Greater London, United Kingdom Zilch Full time

    {"h2": "Job Title: Complaints Resolution Specialist", "p": "At Zilch, we are seeking a skilled Complaints Resolution Specialist to join our team. As a key member of our Complaints Team, you will play a vital role in ensuring that all customer complaints are effectively handled and resolved in accordance with company policies, procedural manuals, and FCA...

  • Complaints Resolution Specialist

    1 month ago

    London, Greater London, United Kingdom Zilch Full time

    {"h2": "Job Title: Complaints Resolution Specialist", "p": "At Zilch, we're committed to delivering exceptional customer experiences. As a Complaints Resolution Specialist, you'll play a vital role in ensuring that all customer complaints are effectively handled and resolved. Your primary responsibility will be to support the Head of Complaints in...

  • Complaints Resolution Specialist

    1 month ago

    London, Greater London, United Kingdom Zilch Full time

    {"h2": "Job Title: Complaints Resolution Specialist", "p": "At Zilch, we're committed to delivering exceptional customer experiences. As a Complaints Resolution Specialist, you'll play a vital role in ensuring that all customer complaints are effectively handled and resolved. Your primary responsibility will be to support the Head of Complaints in...

  • Complaints Resolution Specialist

    2 weeks ago

    London, Greater London, United Kingdom Office Angels Full time

    Complaints Resolution Specialist - Southwark, LondonWe are seeking a skilled Complaints Resolution Specialist to join our team in Southwark, London. As a Complaints Resolution Specialist, you will be responsible for effectively managing complaints in accordance with regulatory guidelines and insurer requirements.Key Responsibilities:Conduct thorough...

  • Complaint Resolution Specialist

    2 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Summary:We are seeking a skilled Complaints Resolution Specialist to join our team at Novax Recruitment Ltd. As a Complaints Resolution Specialist, you will be responsible for managing and responding to customer complaints in a timely and effective manner.Key Responsibilities:Manage and respond to customer complaints, ensuring that all issues are...

  • Complaints Resolution Specialist

    2 days ago

    London, Greater London, United Kingdom CREATE Fertility Full time

    Job OverviewCREATE Fertility is seeking a skilled Complaints Manager to join our team in Farringdon, London. As a pioneer in Natural and Mild IVF, we prioritize patient satisfaction and adherence to regulatory standards.Key ResponsibilitiesMonitor and track formal and informal complaints to ensure compliance with company Standard Operating Procedures...

  • Complaints Resolution Specialist

    1 month ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Principal Complaints OfficerLocation: IslingtonContract Type: Full TimeRate: £300 per dayNovax Recruitment Ltd is seeking a skilled Principal Complaints Officer to join our team. As a key member of our team, you will be responsible for managing and responding to complex complaints, ensuring timely resolutions and effective communication with...

  • Complaints Resolution Specialist

    1 month ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Principal Complaints OfficerLocation: IslingtonContract Type: Full TimeRate: £300 per dayNovax Recruitment Ltd is seeking a skilled Principal Complaints Officer to join our team. As a key member of our team, you will be responsible for managing and responding to complex complaints, ensuring timely resolutions and effective communication with...

  • Complaints Resolution Specialist

    2 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at CRA GROUP LIMITED. The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and appropriate remedies.Key...

  • Complaints Resolution Specialist

    2 weeks ago

    London, Greater London, United Kingdom CV-Library Full time

    Complaints Resolution Specialist - Insurance (12-Month FTC)Job Title: Complaints Resolution Specialist - Insurance (12-Month FTC)Location: London (Hybrid Working - 4 Days Home/1 Day Office)Salary: Up to £32,000We are seeking a skilled communicator with a passion for problem-solving to join our dynamic team as a Complaints Resolution Specialist. In this...

  • Complaint Resolution Specialist

    2 weeks ago

    London, Greater London, United Kingdom Vox Network Consultants Full time

    Job SummaryVox Network Consultants is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for monitoring the quality of contacts received via various channels, ensuring the learning from complaints is used to support continuous improvement.Key ResponsibilitiesTo monitor the quality...

  • Complaints Resolution Specialist

    2 weeks ago

    London, Greater London, United Kingdom CREATE Fertility Full time

    About UsCREATE Fertility is a leading provider of IVF and fertility treatment services with centres across the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentle, safer and more affordable than other clinics and we continue to invest in new innovation.Key...

  • Complaint Resolution Specialist

    1 month ago

    London, Greater London, United Kingdom Vox Network Consultants Full time

    Job SummaryWe are seeking a skilled Complaints Officer to join our team at Vox Network Consultants. As a Complaints Officer, you will be responsible for managing and resolving customer complaints in a fair and timely manner.Key ResponsibilitiesMonitor and respond to customer complaints, ensuring that issues are resolved to the customer's...

  • Complaint Resolution Specialist

    1 month ago

    London, Greater London, United Kingdom Vox Network Consultants Full time

    Job SummaryWe are seeking a skilled Complaints Officer to join our team at Vox Network Consultants. As a Complaints Officer, you will be responsible for managing and resolving customer complaints in a fair and timely manner.Key ResponsibilitiesMonitor and respond to customer complaints, ensuring that issues are resolved to the customer's...

  • Complaint Resolution Specialist

    3 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Principal Complaints OfficerNovax Recruitment Ltd is seeking a highly skilled Principal Complaints Officer to join our team.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and effective...

  • Complaint Resolution Specialist

    3 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Principal Complaints OfficerNovax Recruitment Ltd is seeking a highly skilled Principal Complaints Officer to join our team.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and effective...

  • Complaints Resolution Specialist

    4 weeks ago

    London, Greater London, United Kingdom London Borough of Tower Hamlets Full time

    About the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our team at the London Borough of Tower Hamlets. As a key member of our complaints function, you will play a vital role in ensuring that our services are delivered to the highest standards and that our customers receive a fair and effective complaints process.Key...

  • Complaints Resolution Specialist

    4 weeks ago

    London, Greater London, United Kingdom London Borough of Tower Hamlets Full time

    About the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our team at the London Borough of Tower Hamlets. As a key member of our complaints function, you will play a vital role in ensuring that our services are delivered to the highest standards and that our customers receive a fair and effective complaints process.Key...

  • Complaint Resolution Specialist

    3 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Principal Complaints OfficerNovax Recruitment Ltd is seeking a highly skilled Principal Complaints Officer to join our team.Job Summary:The successful candidate will be responsible for managing and responding to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring timely resolution and effective...

Complaints Resolution Expert

2 months ago

London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Title: Customer Dispute Resolution Specialist

We are seeking a highly skilled Customer Dispute Resolution Specialist to join our team at CRA GROUP LIMITED.

Key Responsibilities:
  • Investigate and resolve customer complaints in a fair and timely manner, ensuring a high level of customer satisfaction.
  • Conduct thorough investigations into customer complaints, gathering all relevant information and evidence.
  • Communicate effectively with customers, providing clear and concise explanations of the complaint resolution process and outcomes.
  • Collaborate with internal stakeholders to resolve complex complaints and ensure compliance with regulatory requirements.
  • Develop and implement effective complaint resolution strategies to improve customer satisfaction and reduce complaints.
  • Monitor and report on complaint trends and statistics, identifying areas for improvement and implementing changes as needed.
Requirements:
  • Proven experience in customer dispute resolution, preferably in a local government or regulatory environment.
  • Strong analytical and problem-solving skills, with the ability to interpret complex information and make sound decisions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and external stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong knowledge of regulatory requirements and compliance standards, particularly in relation to customer complaints.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment.