Complaints Resolution Specialist
1 month ago
Complaints Resolution Specialist - Southwark, London
We are seeking a skilled Complaints Resolution Specialist to join our team in Southwark, London. As a Complaints Resolution Specialist, you will be responsible for effectively managing complaints in accordance with regulatory guidelines and insurer requirements.
Key Responsibilities:
- Conduct thorough investigations of complaints, ensuring compliance with company policies and regulatory guidelines.
- Engage with complainants professionally and empathetically, providing timely updates and managing expectations.
- Calculate redress and compensation in compliance with regulatory and FOS guidelines.
- Generate monthly reports on complaints for compliance purposes.
- Liaise with Claims handlers to resolve complaints related to Claims, when necessary.
Requirements:
- Regulated complaint handling experience.
- Demonstrable experience in managing complaints from receipt to resolution.
- Proficient in the use of Microsoft Office Suite.
Benefits:
- Competitive salary
- Hybrid working - 1 day in the office
- 25 days holiday
- Up to 8% pension contribution
- Interest-free season ticket loan
- Employee assistance programme
- Life insurance cover
This is an exciting opportunity to join a reputable organisation that values its employees and offers excellent career development prospects.
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