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Complaints Officer

3 months ago

London, United Kingdom Star Lane Medical Centre Full time

The post is of primary importance in delivering complaints management service for the organisation.

The Complaints officer will be the primary contact and will be responsible to lead on the management of the organisation’s complaints service, assessing risk and ensuring the use of good judgement and early intervention in escalating areas of concern to customers, partners and the organisation.

Co-ordinate responses to individual complaints, ensuring that each complaint received is listened to, understood, properly considered, appropriately responded to in a timely manner and learnt from.

To regularly assess patients’ experience of services provided by the organisation, including experience of access to our services, making appointments, the quality of care received from GPs and practice nurses, satisfaction with opening hours and experience of out-of-hours services.

Responsibilities will either be fulfilled personally or by effective delegation, and many will involve planning with the Practice Manager.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

**Salary**: £28,000.00-£31,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Complaint handling: 1 year (required)

Work Location: In person