![Guide Security](https://media.trabajo.org/img/noimg.jpg)
Service Desk Coordinator
2 months ago
The Service Desk Coordinator is responsible liaising with clients and engineers to book in and confirm both planned maintenance and remedial works. They are to ensure the engineering diary is utilised to its maximum capacity, ensuring correct geographical locations, and correct engineering skillsets are applied.
Responsibilities:
• Liaising with clients and engineers to book in and confirm both planned maintenance and remedial works and complete any associated tasks. To be responsible for the delivery of works within KPI deadlines for all service visits and remedial works whilst checking that the jobs are financially viable and commercially correct.
• To ensure the engineering diary is utilised to its maximum capacity, ensuring correct geographical locations, and correct engineering skillsets are applied.
• Providing risk assessment and method statements for planned maintenance works.
• Addressing all emergency call outs within stated KPIs.
• Addressing aborted scheduled visits and costing to the client
• Be responsible for maintaining a portfolio of clients, to include on occasion attending to site on client meetings. To build and maintain strong client relationships and uphold a positive reputation of Guide Security Services Ltd.
• Prompt and accurate response to client enquires to prevent them from escalating into complaints, escalating to the Team Leader and Management Team where appropriate.
• Undertake general administration duties relevant to your position including data entry and responding to emails and telephone calls.
• Ensure that communication is maintained throughout the business with a view to cost saving use of labour is maximised and make efficiencies to ensure revenues and margins are maximised.
• To learn the roles within and be prepared to provide assistance to the Service Support Team.
• Inform and educate clients regarding available alternatives where they exist.
Skills Requirements:
• Computer literate
• Good written, oral and numerical skills.
• Excellent telephone manner.
• Proven history of success within a customer service environment.
• Ability to work as a team member, but on own when required.
• Demonstrate an ability to understand matters of a financial nature and conform to budgetary constraints.
• Basic problem-solving skills.
• Excellent organisational skills, as you will at short notice be asked to oversee and deal with several items requiring the skillset of an organised individual.
Competencies:
• Demonstrates Guide Security customer service standards.
• Provides polite, accurate and timely information in response to client requests.
• Treat clients with courtesy, sensitivity, and fairness.
• Building a positive rapport with colleagues and clients.
• Ability to apply extra effort to satisfy client differing needs and meets commitments.
• Excellent attitude towards career development.
-
Service Desk Coordinator
3 months ago
Darwen, United Kingdom Guide Security Full timeThe Service Desk Coordinator is responsible liaising with clients and engineers to book in and confirm both planned maintenance and remedial works. They are to ensure the engineering diary is utilised to its maximum capacity, ensuring correct geographical locations, and correct engineering skillsets are applied. **Responsibilities**: - Liaising with...
-
Service Desk Coordinator
2 months ago
Darwen, United Kingdom Senseco Systems Full timeThe Service Desk Coordinator is responsible liaising with clients and engineers to book in and confirm both planned maintenance and remedial works. They are to ensure the engineering diary is utilised to its maximum capacity, ensuring correct geographical locations, and correct engineering skillsets are applied. **Key Responsibilities (but not limited...
-
Service Desk Operator
3 months ago
Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeThe ELFS Payroll Service operator is a vitally important role to the NHS workforce, by helping to ensure they are paid correctly. We want someone proactive to join our very busy team to help ensure we process salary payments accurately and on time. We have a strong team spirit and cannot wait for you to join us. Our teamwork in an agile way and support our...
-
Service Desk Operator
2 months ago
Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeThe ELFS Payroll Service operator is a vitally important role to the NHS workforce, by helping to ensure they are paid correctly. We want someone proactive to join our very busy team to help ensure we process salary payments accurately and on time. We have a strong team spirit and cannot wait for you to join us. Our teamwork in an agile way and support our...
-
Service Desk Team Leader
3 months ago
Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeAs a leading NHS Payroll provider, we require an experienced Service Desk Team Leader to join our team. If you have the ability to work on your own and be committed to team working then this could be the perfect role for you. If you think this is the job for you and have strong customer service and exceptional keyboard skills, we would love for you to...
-
Service Desk Supervisor
3 months ago
Darwen, United Kingdom Northern Care Alliance NHS Foundation Trust Full timeInterested in furthering your career in Customer Service focusing on Payroll? Do you have good communication and organisational skills, and a team player who likes to see other shine? Are you enthusiastic and have a positive outlook? An exciting opportunity has arisen for a Band 5, Service Desk Supervisor to join our Shared Services team based in Darwen,...
-
Service Desk Supervisor
1 month ago
Darwen, United Kingdom Northern Care Alliance NHS Group Full timeThe Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths...
-
Service Desk Team Leader
1 month ago
Darwen, United Kingdom Northern Care Alliance NHS Group Full timeThe Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths...
-
Warehouse Coordinator
3 months ago
Darwen, United Kingdom Crown Paints Full time**Join Our Team as a Warehouse Coordinator at Crown Paints Darwen Site** Are you ready to make a lasting impact on a global scale? Do you thrive in a dynamic environment where innovation and teamwork are celebrated? Look no further! Crown Paints is seeking a dedicated and proactive Warehouse Coordinator to join our prestigious Darwen Site and play a pivotal...
-
Programme Coordinator
3 months ago
Darwen, United Kingdom Brookhouse Aerospace Full time**Job Title**:Programme Coordinator** **Location**:India Mill, Darwen** **Job Type**:Permanent, Full time, 37 hours per week over** a **4-day week, Monday to Thursday** **Salary/Hour Rate**:Competitive based on skills, experience, and relevant qualifications** **_If you are a highly experienced Programme Coordinator with at least three years of working...
-
Project Coordinator
2 months ago
Darwen, United Kingdom WEC Group Full time**Have you ever thought about working in the Nuclear Industry?** Here at the WEC Group, we are striving to establish ourselves as one of the leading Nuclear Fabrication suppliers in the UK. With a **£10 million investment** in a brand-new **60,000 sq. ft. Nuclear Fabrication & Machining shop**, we are enhancing our capabilities to offer the best services...
-
HR Coordinator
3 months ago
Darwen, United Kingdom Crown Paints Full time**Who we are looking for...**: we recruit based on four values that unite us all: connecting to customers; constantly challenging; socially committed; inspiring confidence. To a large extent our values describe the way we already are, but there is also an element of aspiration, expressing the way we want to be. We are looking for an individual with...
-
Environmental and Safety Coordinator
3 months ago
Darwen, United Kingdom Brookhouse Aerospace Full time**Job Title**:Environmental and Safety Coordinator** **Location**:India Mill, Darwen** **Job Type**:Permanent, Full time, 37 hours per week over a 4-day** week, Monday to Thursday** **Salary/Hour Rate**:Competitive based on skills, experience, and relevant qualifications** **_If you are an experienced Environmental and Safety Coordinator with at least...
-
Customer Service Advisor
3 months ago
Darwen, United Kingdom Energy Assets Full timeEstablished in 2005, we’re a leading, nationwide, utilities infrastructure organisation providing multi-utility: 1. metering and data services 2. network construction and ownership solutions. Our end-to-end, ‘meter-to-main’, multi-utility propositions use groundbreaking technology, data analytics and dynamic processes. We partner with major energy...
-
Payroll Coordinator
3 months ago
Darwen, United Kingdom Crown Paints Full time**Are you ready to bring your payroll expertise to a vibrant team at Crown Paints?**: We're on the lookout for a service focussed and meticulous People Operations Specialist to join our People Operations Team, supporting our Senior People Operations Manager for Europe West. This role is at the heart of our mission to redefine our ways of working and sustain...
-
Youth Coordinator
2 months ago
Darwen, United Kingdom Blackburn & Darwen Youth Zone Full time**Job Role: Youth Coordinator - Darwen Youth Zone** **Accountable to: Youth Team Lead** **About Blackburn & Darwen Youth Zone**: Blackburn & Darwen Youth Zone is a 21st century youth hub located at the heart of Blackburn and a dedicated site in Darwen, open to young people aged 5 to 25 years old, aiming to change the prospects offered to young people in...
-
Client Services Team Leader
1 month ago
Darwen, United Kingdom Towergate Health & Protection Full time**Client Services Team Leader - Darwen - ARDGX844751** The role of the Client Services Team Leader is to manage and support a Client Services Team in providing exceptional servicing to a portfolio of clients. You will be the first point of contact for the team and will be expected to have the skills and knowledge to understand and resolve any issues that...
-
Data Coordinator
2 months ago
Lower Darwen, United Kingdom The Senator Group Full time**Data Coordinator** Based **Darwen, **Lancashire Negotiable Salary + Company Benefits. We currently have a great opportunity for a Data Coordinator to join our production team responsible for creating Bills of Materials (BOMs), compiling reports to be used in our manufacturing process and providing information for our purchasing requirements. **The...
-
Senior Pension Officer
3 months ago
Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeAre you a highly motivated versatile individual who has the drive, enthusiasm, ability, and knowledge to drive our services forward and thrives on a challenge? Then this is a fantastic opportunity to come and join our Pensions Team. We appreciate that full trained NHS Pension Staff are a rare commodity so this vital role offers an exciting opportunity for...
-
Medical Receptionist
5 months ago
Darwen, United Kingdom Darwen Healthcare Full timeThe following is a brief indication of some of the elements of this varied and complex role: - Providing a first point of contact whether by telephone or face to face, or via our online consultation tool/online services to assist patients and ensure appropriate signposting to the most relevant services (including internal and external organisations)....