Service Desk Supervisor

2 months ago


Darwen, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
Interested in furthering your career in Customer Service focusing on Payroll? Do you have good communication and organisational skills, and a team player who likes to see other shine? Are you enthusiastic and have a positive outlook?

An exciting opportunity has arisen for a Band 5, Service Desk Supervisor to join our Shared Services team based in Darwen, Lancashire.

**Main duties of the job**:
Your main duties will include being responsible for a dedicated Service Desk team and planning and organising the workload to pre-agreed deadlines.

You should have significant Customer Service knowledge and Experience working in a telephony and administrative environment.

Knowledge in a Payroll and Pensions related environment would be advantageous.

We value our staff and offer flexible working with the opportunity of office or hybrid working.

**Working for our organisation**:
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- GCSE Maths & English A*-C (9-4)
- NVQ 5, Diploma in Business Management or relevant experience

**Organisational Skills**:
**Essential criteria**:

- Effective listening and Organisational Skills

**Knowledge**:
**Essential criteria**:

- Knowledge of Microsoft Office
- Leadership Knowledge/Skills

**Desirable criteria**:

- Knowledge of using CRM systems such as Hornbill / Service Now / Zendesk
- Knowledge of Pensions Online
- Knowledge of using ESR

**Experience**:
**Desirable criteria**:

- Significant NHS Payroll and Pensions experience

**COVID-19 Vaccination Information**
- __________________________________________

**Employer certification / accreditation badges**:



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