Service Desk Operator

5 months ago


Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

The ELFS Payroll Service operator is a vitally important role to the NHS workforce, by helping to ensure they are paid correctly. We want someone proactive to join our very busy team to help ensure we process salary payments accurately and on time.

We have a strong team spirit and cannot wait for you to join us. Our teamwork in an agile way and support our colleagues across our client organisations.

We don't need you to have significant payroll experience, but we want someone who is bold, enthusiastic and cares about customer experience. As a member of our close-knit team, you will have excellent customer relationship, communication and organisational skills, working as a team to manage a collective workload. You will be an enthusiastic team player that relishes a challenge and thrives in a busy environment.

It's fair to say this job is varied and will keep you on your toes. You'll support the Payroll Services Department by receiving and answering queries from our nationwide payroll client base. Our second line support team will be available support, investigate and respond to more complex issues.

Ensuring excellent customer service is a key driver in this role, your input will have a major influence on each employee experience.

Using our computerised systems, you'll manage and process a wide range of pay affecting data, support will be available to assist you with prioritising your work and developing your potential.

We do everything as a team, so you will help with the development and implementation of new initiatives within the service and the wider Client base

So what can we offer you? You will join a very strong and dedicated team who work hard together and have fun along the way.

The satisfaction of knowing you played your part in helping the NHS workforce to look after patients is what will drive you the most. We will help you develop your skills, give you opportunities to try new things and we actively encourage you to challenge us to constantly review what we do, our processes and approaches.

The Service Desk Operator is responsible for providing front-line support to Payroll Client organisations. They will answer and respond to queries, both basic and complex, ensuring that all queries are logged in a timely manner. They will also assist departmental Team Leaders by sorting, processing and inputting of different requests on the relevant CRM system accurately and within specified deadlines.

In addition, the Service Desk Operator will maintain an effective working relationship with other members of the section and other officers of the Trust. They will also provide ad hoc administrative support organising incoming and outgoing post, filing manual time sheets & expense claims, and preparing filing documentation that require electronic scanning.

They will adopt a flexible work approach, which may involve assisting colleagues in covering for any absences and being available between the hours of 8am and 6pm Monday to Friday.

Finally, the Service Desk Operator will attend ELFS Payroll internal training sessions to develop a good knowledge of all communication and ESR relevant processes.

Overall, the Service Desk Operator is a responsible and varied role that requires a high level of attention to detail and customer service skills.

For the full job description, please see the document attached.


  • Service Desk Operator

    6 months ago


    Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    The ELFS Payroll Service operator is a vitally important role to the NHS workforce, by helping to ensure they are paid correctly. We want someone proactive to join our very busy team to help ensure we process salary payments accurately and on time. We have a strong team spirit and cannot wait for you to join us. Our teamwork in an agile way and support our...


  • Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    As a leading NHS Payroll provider, we require an experienced Service Desk Team Leader to join our team. If you have the ability to work on your own and be committed to team working then this could be the perfect role for you. If you think this is the job for you and have strong customer service and exceptional keyboard skills, we would love for you to...


  • Darwen, United Kingdom Guide Security Full time

    The Service Desk Coordinator is responsible liaising with clients and engineers to book in and confirm both planned maintenance and remedial works. They are to ensure the engineering diary is utilised to its maximum capacity, ensuring correct geographical locations, and correct engineering skillsets are applied. **Responsibilities**: - Liaising with...


  • Darwen, United Kingdom Senseco Systems Full time

    The Service Desk Coordinator is responsible liaising with clients and engineers to book in and confirm both planned maintenance and remedial works. They are to ensure the engineering diary is utilised to its maximum capacity, ensuring correct geographical locations, and correct engineering skillsets are applied. **Key Responsibilities (but not limited...


  • Darwen, United Kingdom SUEZ Full time

    Are you an experienced and organised administration professional? Would you like to work for a company committed to creating a greener planet? The hours for this role are 37.5 hours per week, Monday - Friday 9.00 - 17.00 with 30 minute lunch break. The salary is £24,296 plus Company Bonus, Pension, 20 + 8 Holidays, sick pay. **What will I be...

  • Site Operative

    5 months ago


    Darwen, United Kingdom SUEZ Full time

    **Are you interested in working as site operative and obtaining mobile plant qualifications?** **Would like to bring this experience to a company working for a greener UK?** When you join SUEZ, you get more than a brand-new role. Your work will help us deliver innovative and environmentally responsible solutions for water and waste management. You will get...

  • Payroll Support Clerk

    6 months ago


    Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Would you like the opportunity to join a progressive and forward-thinking Payroll and Pensions service? You will be required to work independently and as part of our friendly and supportive Payroll team. As a large, leading shared service provider, this opportunity may allow you to enhance your skills, with opportunities throughout ELFS for...


  • Darwen, United Kingdom Hakim Group Full time

    What’s in it for you?: Hakim Group are the fastest-growing group of independent opticians in the UK and has achieved this by staying true to our award-winning values of being honest, ambitious, kind, industrious and meticulous. Our people are the lifeblood of our business. We provide you with the tools to thrive in your role, providing you with a career...

  • Medical Receptionist

    7 months ago


    Darwen, United Kingdom Darwen Healthcare Full time

    The following is a brief indication of some of the elements of this varied and complex role: - Providing a first point of contact whether by telephone or face to face, or via our online consultation tool/online services to assist patients and ensure appropriate signposting to the most relevant services (including internal and external organisations)....

  • Cleanroom Operative

    5 months ago


    Darwen, United Kingdom Brookhouse Aerospace Full time

    **Job Title**:Cleanroom Operatives** **Location**:India Mill, Darwen** **Job Type**:Permanent, Full time, 37 hours per week over a **4-day week, Monday to Thursday** **Salary/Hour Rate**:S**tarting at £10.80 per hour, based on skills and experience** **_If you are an experienced Cleanroom Operative with at least three years of working experience within...

  • Payroll Officer

    6 months ago


    Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Would you like the opportunity to join a progressive and forward-thinking Payroll and Pensions service? This role is based at our head office in Darwen delivering payroll services to multiple NHS Clients. You will be responsible for an allocated area but will work closely together with our friendly and supportive Payroll team. As a large, leading shared...


  • Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Would you like to join a fantastic team of payroll and pension experts, where you provide support on a daily basis, enabling them to ensure NHS employees pay and pensions are processed in a timely manner? If so, a vacancy has arisen for a Payroll Admin Support Clerk to join our team within Payroll and Pensions at ELFS Shared Services, Darwen. The payroll...

  • Press Brake Operator

    6 months ago


    Darwen, United Kingdom WEC Group Ltd Full time

    Location: Darwen, Lancashire Hours of Work: Mon – Thurs 8am – 5pm, Fri 8am – 2pm Established for 40 years and now one of the North West’s leading & multi award winning Engineering companies, WEC is looking to recruit an experienced and enthusiastic Press Brake Operator to join our busy and expanding Laser Engineering team based in Darwen,...

  • Service Colleague

    4 months ago


    Darwen, United Kingdom Asda Stores Ltd Full time

    Job Title Service Colleague Location Darwen Employment Type Part time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 16 Pay Rate £12.04 Category Retail Hourly Colleagues, Sales Staff Closing Date 31 July 2024 Service Colleague Our operation runs 24 hours per day, 7 days...

  • Warehouse Operative

    5 months ago


    Darwen, United Kingdom Can You Get Me Ltd Full time

    We are an ever-growing family business who currently specialise in retail/wholesale as well as order fulfilment and have been established since 2015. Our Warehouse is based in Darwen, BB3 directly off Bolton Road. There is plenty of free car parking and bus stops within a minute walk from the Warehouse too. About the role: We’re looking for enthusiastic...

  • Warehouse Operative

    6 months ago


    Darwen, United Kingdom Can You Get Me Ltd Full time

    We are an ever-growing family business who currently specialise in retail/wholesale as well as order fulfilment and have been established since 2015. Our Warehouse is based in Darwen, BB3 directly off Bolton Road. There is plenty of free car parking and bus stops within a minute walk from the Warehouse too. About the role: We’re looking for enthusiastic...

  • Control Room Operator

    4 months ago


    Darwen, United Kingdom Guide Security Full time

    Guide Security is seeking dedicated individuals to join our team as Control Room Operator. The role is to respond, review and monitor our security systems for our clientele. Within our experienced team we are looking for the right candidates to now join our growing company and add to our professional control room team that monitor various sites nationwide...

  • Pension Officer

    6 months ago


    Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Would you like to be part of a fantastic pension team who have the vision to challenge working practices and provide a high-quality pension service? If so, this vacancy may be perfect for you. An exciting opportunity has arisen to join our dedicated pension team based at Darwen. Are you a highly motivated versatile individual with strong customer service...


  • Darwen, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Would you like to be part of a fantastic pension team, who have the vision to challenge working practices and provide a high-quality pension service? This is a fast-paced role where you will undertake admin support for the pensions team but at the same time join a very supportive team who have a wealth of knowledge to support your training and...

  • Kilns Operative

    6 months ago


    Darwen, United Kingdom Fortune Brands Innovation Full time

    Fortune Brands Innovations are a US based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of a collection of leading luxury UK brands: Shaws of Darwen, Perrin & Rowe, and Victoria & Albert...