Service Desk Team Leader

2 months ago


Darwen, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
**As a leading NHS Payroll provider, we have recently expanded our client base and require a experienced Service Desk Team Leader to join our team at this exciting stage. If you have the ability to work on your own and be committed to team working then this could be the perfect role for you.**

Come help us shape the future NHS Payroll and deliver exceptional care to our client base.

**Main duties of the job**:
ELFS Shared Services is a division of Northern Care Alliance (NCA) and is passionate about delivering high quality Payroll, Pension and Expense services currently to 24 organisations across the NHS. Being a leading shared services supplier, this exciting opportunity allows you to work with a fantastic team of individuals and enhance your skills.

We value our staff, offer Flexi Time working and the opportunity of full office, hybrid or home working dependant on your location.

You must be able to work using your own initiative and have a willingness to embrace new technologies, change and be forward thinking.

You would support Supervisors and other Team Leaders in providing practical training to Service Desk Operators and Clerks. This involves ensuring the day-to-day co-ordination of all work processes by junior staff are completed, and includes a significant role with induction training, and dealing with complex queries.

**Working for our organisation**:
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- GCSE in Math’s & English Grades 9-4 (A*-C) or equivalent
- NVQ Level 3 in Customer Service or relevant Customer Service Experience

**Knowledge**:
**Essential criteria**:
**Desirable criteria**:

- Knowledge of Statutory payments, SMP, SPP, SAP, SHPP etc.
- Detailed knowledge of HMRC & National Insurance regulations
- Knowledge of NHS Pension Scheme
- Knowledge of using ESR

**Experience**:
**Essential criteria**:

- Minimum 3 Years Customer Service Experience

**COVID-19 Vaccination Information**
- __________________________________________

**Employer certification / accreditation badges**:



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