Contact Centre Agent

4 weeks ago


Sheffield, United Kingdom goodlord Full time

Location - Based in our Sheffield city centre office 3 days per week, working remotely 2 days per week

Working hours - 37.5 hours per week (Monday-Friday, 9am-5.30pm with occasional Saturday working)

  Salary - £23,500 (OTE of £27,500) 

Our mission:

  • Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world
  • We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution
  • Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission

The Opportunity:

  • Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements
  • Helping tenants to get their dream home through meeting and exceeding targets.
  • Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email.

What we need from you:

  • Previous experience working in a highly targeted and fast-moving contact centre
  • Customer centric mindset allowing you to quickly identify and understand the needs of our different customers
  • Have great attention to detail and can easily identify inconsistencies

It would also be great if:  

  • You have previous experience in conducting credit or ID checks or working within the lettings industry
  • you’re super organised and have proven your ability to prioritise effectively

What's in it for you:

  • Grow with Goodlord: your development is important to us. That’s why we have a team pot for training courses which your manager will be in charge of
  • Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
  • 25 days holiday (plus BH) plus 1 day per full year up to 32 days
  • Supporting your family: we offer Referencing Goodlordians 13 weeks of fully-paid parental leave to look after their new arrivals, following 12 months of service
  • Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

What’s next?

If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)

A full job spec is available on request

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **

Regrettably we are not able to provide sponsorship for this role

No agencies please - we have tried and trusted partners we would turn to should we require support


  • Contact Centre Agent

    6 months ago


    Sheffield, United Kingdom goodlord Full time

    Based in our lovely Sheffield office in Kelham Island (soon to be Sheffield City Centre) 3 days per week, the other 2 days are up to you! - This is a full time role - Mon - Fri (35 hours per week) **This role sits within our Vouch Referencing Team.** **The Company**: - Vouch is a referencing company with a difference ✨ - 2 in 5 people in the UK rent,...


  • Sheffield, United Kingdom AWD Recruitment Limited Full time

    Customer Service Advisor / Contact Centre Agent who has good communication, administrative, call handling and listening skills with experience using Microsoft Office is required for a well-established health consultancy. **SALARY**: £20,572 per annum **LOCATION**: Hybrid working from home and the office in Sheffield **JOB TYPE**: Full-Time,...

  • Contact Centre Agent

    3 weeks ago


    Sheffield, United Kingdom goodlord Full time

    Location - Based in our Sheffield city centre office 3 days per week, working remotely 2 days per week⏲ Working hours - 37.5 hours per week (Monday-Friday, 9am-5.30pm with occasional Saturday working)   Salary - £23,500 (OTE of £27,500)  Start Date - Tuesday 7th Jan 2025Our mission: Two in five people in the UK rent their homes. Goodlord's mission?...

  • Contact Centre Agent

    6 months ago


    Sheffield, United Kingdom goodlord Full time

    **Location - **Based in our Sheffield city centre office 3 days per week, working remotely 2 days per week - **Working hours** - 37.5 hours per week (Monday-Friday, 9am-5.30pm with occasional Saturday working) **Salary** - £23,500 (OTE of £27,000) **Our mission**: Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the...

  • Contact Centre Agent

    1 month ago


    Sheffield, United Kingdom goodlord Full time

    Based in our lovely Sheffield city centre office 3 days per week, the other 2 days are up to you!⏰ This is a full time role - Mon - Fri (37.5 hours per week)This role sits within our Vouch Referencing Team. The Opportunity: Handling and managing the referencing process for Letting Agents Engaging with tenants, guarantors, employers, landlords and agents...

  • Contact Centre Agent

    5 months ago


    Sheffield, United Kingdom goodlord Full time

    Based in our Sheffield office 3 days per week, working remotely 2 days per week - **Working hours** - 37.5 hours per week (Monday-Friday, 9am-5.30pm with the occassional Saturday working) **Salary** - £23,575.50 (OTE of £27,175.50) **Our mission**: Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting...

  • Contact Centre Agent

    6 months ago


    Sheffield, United Kingdom goodlord Full time

    Based in our lovely Sheffield office in Kelham Island (soon to be Sheffield City Centre) 3 days per week, the other 2 days are up to you! - This is a full time role - Mon - Fri (35 hours per week) **This role sits within our Vouch Referencing Team.** **The Company**: - Vouch is a referencing company with a difference ✨ - 2 in 5 people in the UK rent,...


  • Sheffield, United Kingdom Crystal People Consultancy Full time

    Contact Centre Team Leader required for expanding business in Sheffield. If you have previous Team Leader experience from within a Call Centre / Contact Centre environment then this could be a fantastic opportunity in which to join a company to develop and establish your career. Managing a team of c 15 agents through coaching, call monitoring and...


  • Sheffield, United Kingdom Crystal People Consultancy Full time

    Contact Centre Team Leader required for expanding business in Sheffield. If you have previous Team Leader experience from within a Call Centre / Contact Centre environment then this could be a fantastic opportunity in which to join a company to develop and establish your career. Managing a team of c 15 agents through coaching, call monitoring and...


  • Sheffield, United Kingdom Crystal People Consultancy Full time

    Are you looking to develop your contact centre career? Then this could be a great opportunity for you. Experienced Contact Centre Team Leader required to join expanding business in Sheffield with clear career development path. Managing, coaching, call monitoring and performance planning for a team of 15 agents. Using reports to drive performance and...

  • Contact Centre Agent

    6 months ago


    Sheffield, United Kingdom goodlord Full time

    Based in our lovely Sheffield office in Kelham Island 3 days per week, the other 2 days are up to you! **This role sits within our Vouch Referencing Team.** **The Company**: - Vouch is a referencing company with a difference ✨ - 2 in 5 people in the UK rent, and we use the latest technology to provide a full reference in a user-friendly way, making it...

  • Contact Centre Agent

    6 months ago


    Sheffield, United Kingdom goodlord Full time

    Based in our lovely Sheffield office in Kelham Island 3 days per week, the other 2 days are up to you! - This is a full time role - Mon - Fri (35 hours per week) **This role sits within our Vouch Referencing Team.** **The Company**: - Vouch is a referencing company with a difference ✨ - 2 in 5 people in the UK rent, and we use the latest technology to...

  • Call Centre Agent

    6 months ago


    Sheffield, United Kingdom The Curve Group Full time

    **Call Centre Agent - Sheffield (Home/Office Based)** **Basic Salary of £21,700** with overtime and performance bonus - realistic earning potential of **£28k** 37.5 hours a week on a rota between 8am and 8pm Monday-Friday (with an occasional Saturday morning shift) Hybrid working - 3 in office, 2 from home Full-Time permanent position **Who are...

  • Call Centre Agent

    6 months ago


    Sheffield, United Kingdom Viribus Animo Recruitment LTD Full time

    **Job Title**:Telesales Agents **Hours**:40 hours between 10:00 - 19:00 Mon-Fri (Weekend work offered as additional overtime) **Salary**: £21,674 basic + Uncapped Commission OTE £26,000 **Location**: Sheffield There is an opportunity to join one the UK's leading centres who is working alongside one of the largest multimedia providers. You will become...

  • Call Centre Agent

    6 months ago


    Sheffield, United Kingdom Four Squared Recruitment Full time

    Call Centre Agent #sheffieldjobs #callcentre #foursquaredrecruitment Perm, £25k plus bonus. S3 As part of our clients ambitious growth plans, we are looking to help strengthen their team based from offices just north of Sheffield City Centre. They work with some of the largest retail, banking and commercial businesses around the UK. Working shifts...


  • Sheffield, United Kingdom Connections Contact Services Full time

    *Please note: - As an employee of Connections Contact Services, you will be self employed and will be required to provide your UTR number. If you are not already registered as self employed, you must be willing to register if you are successful. Weekend availability is essential. This role is on a casual basis and no minimum hours are guaranteed.* -...


  • Sheffield, United Kingdom CV-Library Full time

    Telephone Collections Agent Pay: £24,000 - £26,000 (depending on experience) + Commission. OTE £35k Job Type: Full-time 37.5 hours, Permanent Location: Sheffield Due to expansion, my client is looking to recruit Telephone Collection Officers to join the contact centre team. If you are a strong communicator, self-driven and motivated,...


  • Sheffield, Sheffield, United Kingdom KM Education Recruitment Ltd Full time

    About the RoleThis position involves delivering accredited pre-employment qualifications in Contact Centre operations up to Levels 1 and 2 on a remote basis with occasional classroom delivery.Key ResponsibilitiesTo manage your diary efficiently to ensure timely assessments and reviews.To develop tailored training/workshops and adopt a more personalised...

  • Call Centre Agent

    6 months ago


    Sheffield, United Kingdom Oven Support England LTD Full time

    **The Role**: Our client based in Sheffield has a firm that will strive to support you and help you achieve your goals and ambitions. Building on their well-established roots, they are looking to grow and expand their successful appointment generator/ telesales team. They are looking for Appointment Makers/ Telesales Agents to contact pre-existing clients to...


  • Sheffield, United Kingdom South Yorkshire Mayoral Combined Authority Full time

    Description **Hours**: 37 hours **Contract**: 4 x Fixed Term Contract for 6 Months **Salary**: £22,369 - £24,054 **Location**: Sheffield (Hybrid Working or Onsite) The South Yorkshire Mayoral Combined Authority (SYMCA) brings together the local authorities of Barnsley, Doncaster, Rotherham and Sheffield and to serve the communities and businesses of...