Contact Centre Agent

3 months ago


Sheffield, United Kingdom goodlord Full time

Based in our lovely Sheffield office in Kelham Island (soon to be Sheffield City Centre) 3 days per week, the other 2 days are up to you
- This is a full time role - Mon - Fri (35 hours per week)

**This role sits within our Vouch Referencing Team.**

**The Company**:

- Vouch is a referencing company with a difference ✨
- 2 in 5 people in the UK rent, and we use the latest technology to provide a full reference in a user-friendly way, making it more efficient and less stressful for tenants ❤️
- At Vouch, you aren't defined by your job description, we encourage you to get involved with the different projects happening & make an impact. Whether it’s an idea on how to improve our services, or simply establishing a new office tradition - we want to hear it.

**The Opportunity**:

- Handling and managing the referencing process for Letting Agents
- Engaging with tenants, guarantors, employers, landlords and agents throughout the reference journey to get the relevant information to complete a reference.
- Once a reference is completed, you will make the decision on whether a tenant can be accepted to rent the property
- You’ll work closely alongside the letting agent to develop and maintain a relationship with them

**What we need from you**:

- You have previous phone based experience in a commercial/office environment
- You're comfortable working in a targetted environment (KPI's/Metrics)
- You have excellent communication skills both verbally and written
- You’re able to grasp new systems and products
- You’re a multitasking whizz and are able to move across different platforms and systems

**What's in it for you?**
- 25 days annual leave with an additional day for each year your work here, plus bank holidays
- £1000 annual Learning and Development budget including access to Learnably
- ✨ Pension scheme

**And some other perks are**:

- Flexible working & hybrid working
- Office snacks
- We work hard but enjoy letting our hair down with plenty of team socials
- Exposure to the Goodlord group and the opportunities to progress that come with that

**What’s next?**

**Please note, as we are regulated by the Financial Conduct Authority, all new starters are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer**

**Regrettably we are not able to provide sponsorship for this role**

**No agencies please** - we have tried and trusted partners we would turn to should we require support

**Vouch is a Goodlord Group company.



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