Contact Centre Customer Support Advisor

1 day ago


Sheffield, United Kingdom CarShop Customer Contact Centre Full time

**_Role: Contact Centre Customer Support Advisor_**

**_ Location: Sheffield, S60 5BD_**

**_ Hours: 40 hours per week. Working any 5 days out of 7 on a rota basis which will includes evenings (until 8pm) and weekends _**

**_Example rotas, for a full time advisor, set out below: _**
- Monday - 9am-6pm_
- Tuesday - 9am-6pm_
- Wednesday - 11am-8pm_
- Thursday - 11am-8pm_
- Friday - 9am-6pm_
- Saturday - off_
- Sunday - off _
- Monday - 11am-8pm_
- Tuesday - 9am - 6pm_
- Wednesday - 9am-6pm_
- Thursday - off_
- Friday - off_
- Saturday - 9am-6pm_
- Sunday - 10am-5pm_

**_ Salary: OTE £22,933 _**

**_(£21,733 per year + a bonus that provides on target annual earnings of £22,933)_**

**_ *Your own transport would be beneficial due to the site not being on a public transport route*_**
- **_No experience or qualifications required, as full training is provided._**
- CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience._

**_ What does the job involve?_**
- _You’ll be handling calls from customers who have already purchased their vehicle and need your help._
- _You’ll experience lots of variety in your calls right through from a simple ‘how do I turn my lights off?’ to ‘I’ve broken down at the roadside, can you help me?’_

**_What experience or skills do I need to join the team?_**
- _A passion for customer service_
- _To have the desire to help and find solutions_
- _Excellent communication skills_
- _Being comfortable and confident to speak to people on the phone_

**_What we can offer you._**
- _A friendly, modern and safe working environment_
- _A competitive salary and bonus structure_
- _Training in our customer support academy where we support you every step of the way, at the beginning, and beyond_
- _Enhanced annual leave_
- _A wide range of corporate discounts_
- _Cycle to work scheme_
- _Colleague assistance programme_
- _Long service awards_
- We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people._

**Meet the recruiter**:
Shelley Mannion

**Benefits**:
Enhanced Holiday Entitlement

Colleague Discount on Cars

High Street Discounts

Discounted Gym Membership

Structured Career Path

Cycle to Work Scheme

Free Parking



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