Contact Centre Agent

3 months ago


Sheffield, United Kingdom goodlord Full time

Based in our Sheffield office 3 days per week, working remotely 2 days per week
- **Working hours** - 37.5 hours per week (Monday-Friday, 9am-5.30pm with the occassional Saturday working)

**Salary** - £23,575.50 (OTE of £27,175.50)

**Our mission**:
Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world

We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission

**The Opportunity**:

- Helping tenants to get their dream home through meeting and exceeding targets.

**What we need from you**:

- Having previous experience working in a highly targeted and fast-moving contact centre
- Customer centric mindset allowing you to quickly identify and understand the needs of our different customers
- Have great attention to detail and can easily identify inconsistencies

**It would also be great if**:

- You have previous experience in conducting credit or ID checks or working within the lettings industry
- you’re super organised and have proven your ability to prioritise effectively

**What's in it for you**:

- **Grow with Goodlord**: your development is important to us. That’s why we have a team pot for training courses which your manager will be in charge of
- **Your well-being matters**: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
- **Holiday**: we encourage Goodlordians to make use of their time off to enjoy the world, recharge and reboot. We offer 23 day plus UK Bank Holidays.
- **Supporting your family**: we offer Referencing Goodlordians 13 weeks of fully-paid parental leave to look after their new arrivals, following 12 months of service
- **Our team**: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

**What’s next?**

A full job spec is available on request

**Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer**

**Regrettably we are not able to provide sponsorship for this role**

**No agencies please - we have tried and trusted partners we would turn to should we require support


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