Director Of Rooms

2 months ago

London, United Kingdom AccorHotel Full time

What youlldo

  • To take overallresponsibility for the management of the housekeeping and frontoffice teams ensuring guests are well cared for and guestexpectations are exceeded.
  • To ensure that allhotel standard operating procedures are trained and adheredto.
  • To own the rooms P&L contributingto annual budget planning and ensuring expenses are kept inline.
  • To own all quality evaluation processesand strive to improve all qualitativemetrics.
  • To take ownership of problem solvingand ensure guest satisfaction levels are the highestpossible.
  • To proactively identify opportunitiesto improve and enhance processes and procedures across housekeepingand front office.
  • Responsible for the accuratecompletion of all people documentation including payrollrecruitment disciplinary and grievance and appraisaldocumentation.
  • To coach and develop the teamensuring that they are well motivated andinformed.
  • To set stretching yet realisticobjectives for the team monitoring these and providing regularfeedback.
  • To be ultimately accountable fordelivering projects that involve housekeeping and front officeteams.
  • To proactively project manage anychanges in policies and procedures for housekeeping and frontoffice.
  • To achieve and maintain the highestpossible levels of customer service to both external and internalcustomers forging longterm relationships with suppliers andcontractors.
  • To ensure all health and safetyprocedures and policies are adhered to at alltimes.
  • To be a member of the hotel crisis andfire teams and to be fully conversant in all relatedprocedures.

Qualifications:

What werelookingfor

  • Individuals. Yourelooking for a place where you can be you; no clones in suitshere.
  • Passion for hospitality whether thats adrink a meal an event or a bed for thenight.
  • Youre all about having a positive impacton the people you interact with leaving them with a memorableexperience.
  • Youre not precious. We leave ouregos at the door and help get thingsdone.
  • Youre up for doing things differently andtrying (almost) everything once.
  • If we gotstuck in a lift together wed have a good time and share a fewlaughs.
  • You want to be part of a team thatworks hard supports each other and has fun along theway.
  • You are an experienced commercially savvyoperator and have prior experience in a similarrole.
  • You are comfortable with the strategic aswell as day to day detail.
  • You have a highlevel of verbal and written communication skills and computerskills.
  • You have experience of Micros FidelioOpera and KnowCross.
  • A natural at leading andmanaging others you lead by example and create an environment whereyour team can be their bestself.

RemoteWork :

No


EmploymentType :

Fulltime

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