Director Of Rooms

About Montcalm Collection

United by timeless style and peerless service,
Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant
Georgian townhouses, an 18th-century brewery, heritage headquarters and a
diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s
story.

The hotels in the collection include a historic
brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied
city-slicker, housed in the former headquarters of the Royal Mail: Montcalm
Royal London House. A property with a bold new perspective at Montcalm East,
part of Marriott’s Autograph Collection. And a duo of mindful hotels which set
a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both
part of Design Hotels.

Our flagship hotel is on the brink of a bold
new era. Its Grade II-listed building on the cusp of Park Lane has been
sensitively refreshed by architects Holland Harvey. Interiors are being
rejuvenated by Studio Mica and Studio Est. We have added a new signature
restaurant helmed by a world-famous chef, alongside a dapper lounge and bar.
Communal areas, bedrooms and suites have all been artfully redesigned; our spa
and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and
considerate, Montcalm Marble Arch is a five-star hotel set on a historic
crescent that sits proudly at the top of Park Lane, steps from Hyde Park and
the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality
approach to London luxury. The respectful, sensitive full restoration includes
a wellness space, community-welcoming public spaces and a restaurant helmed by
an internationally acclaimed chef.

Overview

Montcalm Collection are looking for an
ambitious, dynamic and passionate Director of Rooms for our newly refurbished luxury hotel
Montcalm Marble Arch. The Director of Rooms will embody our core values: belonging,
sensitivity, wellbeing, changemaking and sustainability and ensure smooth,
efficient and seamless operation of hotel outlets. They will lead and oversee
all aspects of guest experience across all divisions with keen in providing
luxury experience from pre-arrival to post-departure.

Join our amazing and diverse team and grow your
career with Montcalm Collection. You will help to shape the Montcalm
Collection’s next chapter and showcase your skills. Become a trusted ambassador
for one of our hotels and take advantage of the opportunity to move between
properties, achieving the service and product delivery standards for the
department with a high degree of customer care and service.

Key
Responsibilities

 Director of Rooms shares the overall responsibility
for the health, safety, and welfare of employees, guests, and visitors of the
hotel with the Hotel Manager. They will ensure that licence, award and
insurance agreements are respected, with adequate procedures and trainings in
place and responsibilities clearly defined.

This role requires an exceptional attention for
details, proactive and hands on approach and operational knowledge of all hotel
outlets. A “CAN DO” attitude is essential, along with decision-making skills
and the ability to work effectively in a collaborative environment to drive
business growth and enhance the hotel’s brand visibility in the luxury market.

·        
Be effectively present during peak business times. Maintain
a visible presence during peak times to interact with guests, address their
needs, and resolve any issues promptly.

·        
Oversee guest services operations to ensure guests
have a memorable and seamless experience from pre-arrival to post-departure.

·        
Implement and monitor standards for personalised
guest service, ensuring guests feel recognized and valued.

·        
Ensure front office provides guests with high
levels of guest satisfaction by ensuring a prompt service and, professional
attention and personal recognition.

·        
Ensure strong attention to detail with regards to
the overall hotel presentation, both internally and externally.

·        
Foster and nurture a great working environment for
teams to thrive – connect departments to create a sense of one team.

·        
Establish and maintain standards for all aspects of
the rooms division, conducting regular inspections and audits.

·        
Identify areas for improvement and implement
changes to enhance guest satisfaction and operational efficiency.

·        
Prepare for and attend meetings regarding guest
satisfaction, service training, and other related topics.

·        
Prepare and submit statistical performance and
forecast analysis and reports as required.

·        
Use company systems and processes to maximise
revenue. Develop plans to increase occupancy and ADR through walk-ins and
upselling at the front desk

·        
Fully analyse guest satisfaction data and develop
and implement plans to achieve established goals.

·        
Ensure compliance with all health and safety
regulations, implementing policies and procedures to maintain a safe environment
for guests and staff.

·        
Ensure that staff is trained train staff on
emergency procedures and crisis management plans.

·        
Be an ambassador of professionalism during
unexpected situations, working together to complete tasks.

Requirements and skills

• 
  
• Proven experience working in a similar
  position hotel, particularly in luxury hotels (minimum of 5 years
  preferred)
  
• Strong leadership skills with the ability
  to inspire and manage a diverse team.
  
• A deep commitment to delivering exceptional
  guest experiences.
  
• Experience in using hotel management
  software like Opera.
  
• Strong organisation and multi-tasking
  skills
  
• Strong interpersonal and communication
  skills to effectively interact with guests, staff, and stakeholders.
  
• High level of attention to detail to
  ensure quality and consistency.
  
• Excellent problem-solving skills and the
  ability to handle difficult situations with professionalism.
  
• Confidence interacting with
  guests and team members
  
• The ability to work independently 
  
• Ability to adapt to changing
  circumstances and manage multiple priorities.
  
• A positive mindset
  
• A
  genuine passion for working in hospitality and luxury hotel.
  

Benefits

·         Competitive salary

·         A supportive, empowering team environment

·         Benefits platform with various discounts

·         Wellbeing support, workshops and advice

·         28 holidays including eight bank holidays, with more holidays after two-year service

·         Cash-back health benefits, including optical, dental, chiropractor and physio services

·         Discounted gym membership

·         Access to Wellbeing platform and sessions, including EAP

·         Awards and Recognition Programme

·         Annual parties

·         Regular and ongoing training and development, including leadership workshops

·         Pension scheme

Eligibility

Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.

Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.