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Administrator

3 months ago

Herne Bay, United Kingdom The Park Surgery Full time

Job summary

We are looking for an Administrator to work within our busy, friendly GP Practice. This will be based on a bank zero hours contract.

You will need to have excellent IT skills, be able to work under pressure and have great attention to detail.

You must be able to work both autonomously and as part of a team.

If you would like to be part of a busy, forward thinking GP Practice, then this is the role for you.

Main duties of the job

You will be required to carry out a range of administrative and telephone tasks for the Practice. Full training will be provided.

About us

We are a large GP Practice looking after over 23,000 patients in and around Herne Bay. We are based over two sites and have a large team of staff all working together to provide excellent health care for our patients.

We are flexible, friendly and ensuring our employees are happy in the work place is a very important value to us.

Job description

Job responsibilities

PARK SURGERY

JOB DESCRIPTION

JOB TITLE: ADMINISTRATIONASSISTANT

REPORTS TO: ADMIN TEAM LEADER

Job Summary:

To provide administrative support tomembers of the secretarial, administration and management team.

Job responsibilities:

Actioning subject access requests and incoming electronic GPreport requests.

Scanning documents and correspondence onto the medical record.

Monitoring Practice email account and action accordingly.

Patient liaison.

Any other tasks that may be required for the effective day today running of the practice.

Any other tasks that may be required for the effective day to dayrunning of the practice.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the practice Health& Safety Policy, the practice Health & Safety Manual, and the practiceInfection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

Thepost-holder will participate in any training programme implemented by thepractice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

Thepost-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holdershould recognize the importance of effective communication within the team andwill strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

Thepost-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification

Qualifications

Essential

English Language GCSE in English and Maths Computer Literaracy - familiarity with a variety of Office software systems.

Desirable

Experience in an administrative role.

Experience

Essential

Previous experience in an administrative role.

Desirable

Experience of working in a GP Practice.