Front of House Receptionist

2 weeks ago

Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

Job summary

We are currently looking for a part-time Receptionist to join our Customer Services Team based at St Peter's Hospital. The hours of work are to - Monday to Friday.

You will be required to support the busy Main Reception Desk at St Peter's Hospital, which is located in the Main Outpatients Building.

You will play a key role in supporting the Customer Services Department and the Hospital in carrying out the job role in a professional and polite manner.

Main duties of the job

Candidate must be able to communicate effectively with visitors / patients / relatives and service users by successfully handling enquiries on a wide range of service-related issues.

Main elements of the job are to deal with tasks such as patient location queries, appointment queries, giving site directions, liaising with visitors and company must have strong communication skills, be good at problem solving skills and the awareness for the need of good customer care and confidentially at all times.

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.

We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.

We can offer you the full range of NHS benefits/discounts and in addition:

Excellent pension scheme and annual leave entitlement On-site Nurseries On-site staff cafes On-site parking Support in career development Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

For more information about a career at ASPH please

Job description

Job responsibilities

Meet and greet patients and visitors in a polite and courteous manner, dealing with queries and referring to other staff and departments, as appropriate whilst strictly adhering to patient confidentiality. To work closely with the Volunteers to form a good working relationship to ensure that patients and visitors are directed/escorted to specific destinations. To assist patients and in resolving basic queries. To assist with general patient enquiries via Cerner System (SSC) (where patient is ward or clinic). To log and sign for courier deliveries and advise the relevant recipient to request collection (not personal deliveries). To facilitate requests from trust staff to book the meeting rooms in Chertsey House via Microsoft Calendars. To assist the Audiology Department in issuing of batteries to its patients, ensuring the correct documentation is provided and completed. To issue parking tickets outside of normal working hours ensuring that the correct protocols issued by Transport Administrator are adhered to at all times. To report estates, housekeeping and telecoms issues/faults to the Facilities Helpdesk and recorded. To maintain and up to date knowledge on the site, department, clinic locations in an ever changing environment. To be responsible for ensuring that the front of house area is kept clean and tidy at all times. Any other duties as required by request of the Customer Services Manager.

To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

Person Specification

Knowledge

Essential

PREVIOUS RECEPTIONIST WORK CUSTOMER SERVICE QUALIFICATION

Desirable

NHS/GP SURGERY EXPERIENCE

Skills

Essential

GOOD COMMUNICATION SKILLS

Desirable

ABILITY TO WORK ON OWN INITIATIVE

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