Front of House Receptionist

1 week ago


Chertsey, Surrey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

Meet and greet patients and visitors in a polite and courteous manner, dealing with queries and referring to other staff and departments, as appropriate whilst strictly adhering to patient confidentiality.

To work closely with the Volunteers to form a good working relationship to ensure that patients and visitors are directed/escorted to specific destinations.

To assist patients and in resolving basic queries. To assist with general patient enquiries via Cerner System (SSC) (where patient is ward or clinic).

To log and sign for courier deliveries and advise the relevant recipient to request collection (not personal deliveries). To facilitate requests from trust staff to book the meeting rooms in Chertsey House via Microsoft Calendars.

To assist the Audiology Department in issuing of batteries to its patients, ensuring the correct documentation is provided and completed.

To issue parking tickets outside of normal working hours ensuring that the correct protocols issued by Transport Administrator are adhered to at all times.

To report estates, housekeeping and telecoms issues/faults to the Facilities Helpdesk and recorded. To maintain and up to date knowledge on the site, department, clinic locations in an ever changing environment. To be responsible for ensuring that the front of house area is kept clean and tidy at all times. Any other duties as required by request of the Customer Services Manager.


To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.



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