Front of House Team Leader

2 weeks ago


Chertsey, United Kingdom Thorpe Park Resort Full time

Roles & Responsibilities:
**Front of House Team Leader**

**Details**:
**Location**:Thorpe Park, KT16 8PN

**What will I do?**

Our awesome Front of House department are the first team to welcome our guests onto the Park each day, therefore are expected to be role models on delivering exceptional guest interactions
- Driving exceptional guest experience and customer service within the hosting team
- Take direction from the Front of House permanent team.
- Lead a motivated and professional team
- Take ownership of upselling
- Maximising revenue and enhancing our guests value for money during their visit
- Take on duty manager shifts
- Work closely with other managers across the resort.
- Support the smooth and efficient operation of the Front of House department including Uniform and Staff & Guest Welcome

You will not only be responsible for providing our guests with a fantastic experience here at Thorpe Park but also to make them aware of the wide range of additional products available to them.

Working in this team is a unique experience where you are recruited to drive sales and hit targets for products such as hotel stays and other promotional activities.

Qualifications & Experience:

- Be Professional
- Be organised
- Be able to work to deadlines
- Give excellent customer service
- Have good knowledge of the park and its operation to support staff and guests.
- Have a high level of computing skills
- Be Approachable
- Consider guests needs with every interaction
- Always drive exceptional guest interactions from the team

**Benefits**:
**Join our team of THRILLMAKERS at the UK’s Favourite theme Park Thorpe Park and in return you will get**:

- 20 FREE tickets to any Merlin attractions worldwide
- 25% discount in our retail shops and restaurants
- Opportunities to develop and have a longer term career in Merlin
- Free bus from Staines station to the Resort for all employees
- 40% discount online off LEGO, and much more

As part of the Merlin Entertainments family, we’re also aligned with Charities including The SEA LIFE Trust and Merlin’s Magic Wand Children’s Charity. This means your hard work goes towards supporting marine conservation projects like the Beluga Whale Sanctuary in Iceland and providing days out for children going through hardship. You can find out more here

Pay Range: GBP £10.76/Hr.



  • Chertsey, Surrey, United Kingdom Thorpe Park Resort Full time

    Roles & Responsibilities:Front of House Team LeaderDetails:Location:Thorpe Park, KT16 8PNWhat will I do?Our awesome Front of House department are the first team to welcome our guests onto the Park each day, therefore are expected to be role models on delivering exceptional guest interactions Driving exceptional guest experience and customer service within...


  • Chertsey, United Kingdom Thorpe Park Resort Full time

    What you'll bring to the team: **Details**: **Location**:Thorpe Park, KT16 8PN **Vacancies**: Full Time Fully Flexible availability only **What will I do?** Our awesome Front of House department are the first team to welcome our guests onto the Park each day, therefore are expected to be role models on delivering exceptional guest interactions - Driving...


  • Chertsey, United Kingdom Thorpe Park Resort Full time

    What you'll bring to the team: **Vacancy**: Part time including weekends **What will I do?** - Responsibilities in Front of House, Welcome & Uniform. - Provide our guests with a fantastic experience here at Thorpe Park and encourage the team to do the same. - Support the Team in making guests aware of the wide range of additional products available to...


  • Chertsey, Surrey, United Kingdom Thorpe Park Resort Full time

    What you'll bring to the team:Details:Location:Thorpe Park, KT16 8PNVacancies: Full Time Fully Flexible availability onlyWhat will I do?Our awesome Front of House department are the first team to welcome our guests onto the Park each day, therefore are expected to be role models on delivering exceptional guest interactions Driving exceptional guest...


  • Chertsey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    Meet and greet patients and visitors in a polite and courteous manner, dealing with queries and referring to other staff and departments, as appropriate whilst strictly adhering to patient confidentiality. To work closely with the Volunteers to form a good working relationship to ensure that patients and visitors are directed/escorted to specific...


  • Chertsey, United Kingdom Thorpe Park Full time

    Front of House Senior Host - Chertsey, SurreyJob Type: Part Time (Including Weekends) - Seasonal (Fixed End Date)What will I do?Responsibilities in Front of House, Welcome & Uniform.Provide our guests with a fantastic experience here at Thorpe Park and encourage the team to do the same.Support the Team in making guests aware of the wide range of additional...


  • Chertsey, United Kingdom Thorpe Park Full time

    Front of House Senior Host - Chertsey, SurreyJob Type: Part Time (Including Weekends) - Seasonal (Fixed End Date)What will I do?Responsibilities in Front of House, Welcome & Uniform.Provide our guests with a fantastic experience here at Thorpe Park and encourage the team to do the same.Support the Team in making guests aware of the wide range of additional...


  • Chertsey, Surrey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    Meet and greet patients and visitors in a polite and courteous manner, dealing with queries and referring to other staff and departments, as appropriate whilst strictly adhering to patient confidentiality. To work closely with the Volunteers to form a good working relationship to ensure that patients and visitors are directed/escorted to specific...

  • Team Leader

    4 weeks ago


    Chertsey, United Kingdom Greene King Full time

    We’re in need of some talented individuals to join us as a hospitality **TEAM LEADER** on a **FULL TIME** basis at the Twynersh As part of our award-winning Greene King Pub Team, your role will be supporting in leading a warm welcoming pub that is always lively, fun, and a team with a genuine desire to please the customer. Working with passionate and...


  • Chertsey, United Kingdom Thorpe Park Resort Full time

    Roles & Responsibilities: **Front of House Welcome Host**: **Details**: **Location**:Thorpe Park, KT16 8PN**Vacancies**:Full time and Part time positions available**What will I do?** - Support the smooth and efficient operation of the Front of House department including Uniform and Staff & Guest Welcome - Ensuring high standards within Thorpe Park Resort for...


  • Chertsey, United Kingdom Thorpe Park Full time

    Front of House Supervisor - Chertsey, SurreyJob Type: Full Time - Seasonal (Fixed End Date)Details:Location: Thorpe Park, KT16 8PNVacancies: Full Time Fully Flexible availability onlyWhat will I do?Our awesome Front of House department are the first team to welcome our guests onto the Park each day, therefore are expected to be role models on delivering...


  • Chertsey, United Kingdom Thorpe Park Full time

    Front of House Supervisor - Chertsey, SurreyJob Type: Full Time - Seasonal (Fixed End Date)Details:Location: Thorpe Park, KT16 8PNVacancies: Full Time Fully Flexible availability onlyWhat will I do?Our awesome Front of House department are the first team to welcome our guests onto the Park each day, therefore are expected to be role models on delivering...


  • Chertsey, United Kingdom Thorpe Park Full time

    Front of House Supervisor - Chertsey, SurreyJob Type: Full Time - Seasonal (Fixed End Date)Details:Location: Thorpe Park, KT16 8PNVacancies: Full Time Fully Flexible availability onlyWhat will I do?Our awesome Front of House department are the first team to welcome our guests onto the Park each day, therefore are expected to be role models on delivering...

  • Front of House Host

    4 weeks ago


    Chertsey, United Kingdom Thorpe Park Resort Full time

    Roles & Responsibilities: **What will I do?** Our awesome Front of House department are the first team to welcome our guests onto the Park each day, therefore are expected to be role models on delivering exceptional guest interactions. - Operating till systems - Selling tickets and Annual Passes - Directing Cars in the Car Park - Helping guests at the...

  • Business Receptionist

    3 weeks ago


    Chertsey, United Kingdom THORPE PARK Resort Full time

    **Business Receptionist & Front of House Assistant** THORPE PARK Resort, Staines Road Chertsey, SURREY, KT16 8PN United Kingdom **Business Receptionist & Front of House Host - Seasonal** **Join our team of THRILLMAKERS at the UK’s Favourite theme Park THORPE PARK Resort and in return you will get**: - 20 FREE tickets to any Merlin attractions...

  • Front of House

    2 weeks ago


    Chertsey, Surrey, United Kingdom MDL Marinas Full time

    Purpose of your role The purpose of your role is to provide a support service to the Marina Managers, operatives and administration staff and concierge service to berth holders and tenants. You are required to attend work with a positive attitude, a smile on your face and be smart and ready to assist customers and staff at all times. You are expected to...


  • Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

    We are currently looking for a part-time Receptionist to join our Customer Services Team based at St Peter's Hospital. The hours of work are 3.00pm to 6.00pm - Monday to Friday. You will be required to support the busy Main Reception Desk at St Peter's Hospital, which is located in the Main Outpatients Building. You will play a key role in supporting the...


  • Chertsey, United Kingdom Thorpe Park Resort Full time

    What you'll bring to the team: **Vacancy**:Full Time, Fully Flexible availability only **What will I do?** - Support the smooth and efficient operation of the Front of House department including Uniform and Staff & Guest Welcome - Ensuring high standards within Thorpe Park for staff, Contractors, and visitors and that the site security procedures set are...


  • Chertsey, United Kingdom South East Coast Ambulance Service NHS Foundation Trust Full time

    **OPERATIONAL TEAM LEADER** **Salary**:Band 7 **Locations**:ChertseyDispatch Desk We are looking for an experienced and engaged Paramedic to join our operational leadership team within Chertsey Dispatch Desk as an Operational Team Leader. The successful applicant will be a keen problem solver, dedicated to providing compassionate leadership to our...


  • Chertsey, Surrey, United Kingdom Thorpe Park Resort Full time

    What you'll bring to the team:Vacancy:Full Time, Fully Flexible availability onlyWhat will I do? Support the smooth and efficient operation of the Front of House department including Uniform and Staff & Guest Welcome Ensuring high standards within Thorpe Park for staff, Contractors, and visitors and that the site security procedures set are being adhered to....