Front of House Team Leader
2 weeks ago
Roles & Responsibilities:
**Front of House Team Leader**
**Details**:
**Location**:Thorpe Park, KT16 8PN
**What will I do?**
Our awesome Front of House department are the first team to welcome our guests onto the Park each day, therefore are expected to be role models on delivering exceptional guest interactions
- Driving exceptional guest experience and customer service within the hosting team
- Take direction from the Front of House permanent team.
- Lead a motivated and professional team
- Take ownership of upselling
- Maximising revenue and enhancing our guests value for money during their visit
- Take on duty manager shifts
- Work closely with other managers across the resort.
- Support the smooth and efficient operation of the Front of House department including Uniform and Staff & Guest Welcome
You will not only be responsible for providing our guests with a fantastic experience here at Thorpe Park but also to make them aware of the wide range of additional products available to them.
Working in this team is a unique experience where you are recruited to drive sales and hit targets for products such as hotel stays and other promotional activities.
Qualifications & Experience:
- Be Professional
- Be organised
- Be able to work to deadlines
- Give excellent customer service
- Have good knowledge of the park and its operation to support staff and guests.
- Have a high level of computing skills
- Be Approachable
- Consider guests needs with every interaction
- Always drive exceptional guest interactions from the team
**Benefits**:
**Join our team of THRILLMAKERS at the UK’s Favourite theme Park Thorpe Park and in return you will get**:
- 20 FREE tickets to any Merlin attractions worldwide
- 25% discount in our retail shops and restaurants
- Opportunities to develop and have a longer term career in Merlin
- Free bus from Staines station to the Resort for all employees
- 40% discount online off LEGO, and much more
As part of the Merlin Entertainments family, we’re also aligned with Charities including The SEA LIFE Trust and Merlin’s Magic Wand Children’s Charity. This means your hard work goes towards supporting marine conservation projects like the Beluga Whale Sanctuary in Iceland and providing days out for children going through hardship. You can find out more here
Pay Range: GBP £10.76/Hr.
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