Deputy Service Manager

1 month ago


Darlington, United Kingdom Saint John of God Hospitaller Services Full time

An exciting opportunity has arisen for an experienced Deputy Service Manager to join Norther Supported Living Services, to provide day-to-day management and leadership to senior support workers and a team of support workers across supported living services in the Northern region. The DSM will be responsible for providing a holistic service by demonstrating specialist practice whereby the outcomes are seen in quality, compliance and contractual requirements set by SJOG, the local authorities and the Care Quality Commission.

The Deputy Service Manager will assist in promoting the principles of Right Support, Right Care, Right Culture (CQC, 2020) and to provide outcome focused support that enables people to live positively and as independent as possible in their community.

The Deputy Service Manager will deputise and have responsibility under the Health & Social Care Act when the manager is not present. Leading by example the Deputy Manager will work into their team promoting practice leadership and coaching.

Essential Key attributes : 

An ability to demonstrate the core values of the Charity Proven experience in a similar environment Good working knowledge of national minimum care standards NVQ Level 3 Willing to attain NVQ Level 4/5 in Leadership & Management in health and social care within a reasonable timescale Evidence of/and on-going commitment to continuous professional development Willingness to work flexibly across a number of different services Good working knowledge of health and safety legislation Knowledge of relevant support and benefit systems Experience of developing Individual Support Plans Ability to supervise, appraise and support staff Good organisation and planning skills Excellent interpersonal skills Proactive approach to individual’s needs Good understanding of equal opportunities Ability to lead and motivate staff Ability to implement, develop and monitor systems and service provision Able to work alone or in a team Ability to work in a pressurised environment Knowledge of key worker system Ability to provide personal care and undertake household duties Assertive approach Ability to work flexibly by undertaking on call and sleepover duties Full valid Driving licence

Benefits and Rewards : 

Annual leave entitlement of 33 days (pro-rata) including bank and public holidays Employee Assistance Programme Auto Enrolment Pension Scheme Health Cash Plan (claim money back for visiting the dentist, optician, physio etc) Bike to Work Scheme We are an equal opportunities employer Specialised training programme that surpasses national and practice standards.
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