Sales & Customer Support Director - 4870

1 month ago

Gateshead, United Kingdom Cambridge University Press Full time

Job Title: Sales & Customer Support Director

Salary: £, - £,

Location: Cambridge or Coventry or Gateshead Hybrid

Contract: Permanent

Shape the Future of Assessment 

Cambridge University Press & Assessment is a global leader in education, employing more than , people, around % in the UK and % internationally. We maximise our impact through careful listening and collaboration to develop innovative products and services that are relevant, exciting and inspiring.

Our offer is exceptional in its depth and breadth. We're focused on meeting the needs of our students and customers by bringing research, teaching, learning and assessment together. A philosophy of fairness and integrity runs through everything we do, and we are committed to the delivery of our goals through the way we work together, both in teams and as individuals. Our values are Collaboration, Empowerment, Innovation and Responsibility

OCR is one of the leading awarding organisations in the UK, offering a wide range of GCSEs, A levels and vocational qualifications, and we are looking for a future focussed UK Education Sales and Customer Support Director to lead on a sales and customer support strategy that delivers for our students and customers.

Bring your skills and experience to help us grow

Key  accountabilities

Strategy and planning: Develop a sales strategy and execute it to achieve financial growth and educational social advantages. Build and deploy an extensive resourcing plan for Sales and Customer Support, using our global presence to offer effective, flexible solutions.

Data and Evaluation: Create and execute a suite of KPIs that precisely assess key elements of revenue and profit outcomes, consistent with our sales strategy and the anticipated goals for growth and financial benchmarks.

Sales & Customer Support: Developing and managing key accounts, creating and implementing customer relationship and business development strategies, supporting UK education products, contributing to pricing and business models, collaborating with product and marketing teams, and gathering customer, market, and competitor insights.

Leadership: Providing effective and inspirational leadership of the sales and customer support teams, using artificial intelligence, creating value for customers and learners, and collaborating with other CUPA colleagues.

About you

Demonstrated ability to boost sales and increase profits through effective leadership.

Familiarity with Education Market is desirable but not essential.

Specialised in understanding customer needs and habits to improve purchasing experiences, and experience in solution selling.

Capable of translating business objectives into expansive strategies, devising multichannel plans that enhance customer engagement. Works hand in hand with teams to achieve business targets, maintaining full budget oversight and astute awareness of fiscal factors impacting revenue growth.

Integrated sales methodology: synchronising Sales and Customer Support initiatives to ensure cohesive communication with existing customers and prospects.

Rewards and benefits 

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to x annual salary Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend -% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Please apply by emailing your CV and covering letter to retained consultants Signium UK , at

The closing date for applications is Wednesday nd September.

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

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