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Store Director

2 months ago

Gateshead, Gateshead, United Kingdom KIKO MILANO Full time

About the Role:

The Store Director is our KIKO Ambassador responsible for driving customer experience, sales, and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the staff and ensuring all procedures are managed and adhered to.

Main Responsibilities:

People Management:

  • Create and maintain conditions for high performance, motivation, and low staff turnover.
  • Recruit, onboard, train, and support the team to deliver an engaging customer experience and business goals.
  • Ensure all store planning and annual leave is in line with the business needs.
  • Train the team on products, make-up application techniques, and selling techniques to deliver the KIKO customer experience - utilize BeKIKO and collaborate with the Customer Experience Trainer to ensure all team's development needs are met.
  • Ensure all direct reports receive reviews and appraisals in line with the business goals.

Customer Experience / Business Management:

  • Monitor that Business KPIs are in line with goals, set follow-up action plans for the store, update the Area Manager with relevant market trends.
  • Deliver business goals as defined with the Area Manager (Customer experience, Sales, Opex).
  • Prioritize actions for the store that have the most impact on the above goals and have a quarterly action plan for the store.
  • Completion of all BeKIKO dossiers, quizzes, and training elements.
  • Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).

Procedures & Policies Execution:

  • Guarantee that stores are compliant with all KIKO standards and procedures.
  • Guarantee the compliance with store procedures (KIKO STORE BOOK).
  • Guarantee the execution of the promotional calendar.
  • Guarantee all operational procedures are adhered in store and store is compliant.
  • Ensure all procedures are regularly reviewed and any issues immediately addressed in compliance with Corporate policies.

Job Requirements:

  • Retail management experience minimum 4 years - Ideally as a Store Manager.
  • Leadership and customer service skills.
  • Sales and merchandising knowledge.
  • Inventory management ability.
  • Strong communication and problem-solving skills.
  • Flexibility in work hours.
  • Previous new store opening beneficial.