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Sales and Customer Support Director

2 months ago


Gateshead, Gateshead, United Kingdom Cambridge University Press Full time
About the Role

We are seeking a highly skilled and experienced Sales and Customer Support Director to lead our sales and customer support strategy, driving growth and delivering exceptional customer experiences.

Key Responsibilities
  • Develop and execute a sales strategy to achieve financial growth and educational social advantages.
  • Build and deploy a comprehensive resourcing plan for Sales and Customer Support, leveraging our global presence to offer effective and flexible solutions.
  • Create and execute a suite of KPIs to assess key elements of revenue and profit outcomes, aligned with our sales strategy and growth goals.
  • Develop and manage key accounts, creating and implementing customer relationship and business development strategies.
  • Provide effective and inspirational leadership of the sales and customer support teams, using data-driven insights to drive business outcomes.
About You

We are looking for a seasoned professional with a proven track record of driving sales growth and delivering exceptional customer experiences. You will have a deep understanding of the education market and be able to translate business objectives into actionable strategies.

You will be a collaborative leader, able to work effectively with cross-functional teams to achieve business targets. Your expertise in solution selling, customer relationship management, and data-driven decision making will be essential in driving business outcomes.

What We Offer

We offer a competitive salary, a comprehensive benefits package, and a collaborative and dynamic work environment. You will have the opportunity to work with a talented team of professionals, driving innovation and excellence in the education sector.

We are committed to diversity and inclusion, and welcome applications from candidates from all backgrounds and communities. We believe that a diverse and inclusive workforce is essential to driving business success and delivering exceptional customer experiences.