Customer Support Advisor
5 months ago
**Technical Support Advisor**
**Gateshead Based**
**Salary: Up to £24,000**
**An exciting role for someone looking to join a growing, stable manufacturing company as a Technical Support Advisor**
**Benefits**:
- Free on site parking
- 24 holidays plus bank holidays
- Profit sharing
- Company pension
- Cycle to work scheme
- Bonus scheme
**Company Overview**
A leading manufacturer within their niche and are enthusiastic about what they do They have a stable workforce and are growing gradually. This is the perfect time to join the company as they offer a stable and secure, long standing career opportunity.
**Skills & Experience**:
- Ability to deal with customers and experience in customer service
- Excellent computer skills
- able to navigate CRM systems
- Experience within a manufacturing or engineering environment advantageous
**Responsibilities**:
- Provide product recommendations, technical advice and specifications for the full product range to a variety of customers
- Investigate and respond to complaints regarding issues about the product
- Be proactive in learning about new product releases in order to give customers up to date information
- Be commercially savvy when speaking to customers in order to discover leads to pass to sales teams
- Theo James Recruitment specialise in Manufacturing & Engineering recruitment across the following disciplines._
Senior Appointments
Leadership and Management
Supply Chain/Logistics
Design - Engineer, Management
Project Engineering, Management
Production / Process Engineering
Maintenance - Technician, Engineer, Management
Quality - Engineering, Management
Health, Safety & Environmental
HR & Finance
Sales & Business Administration
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Gateshead, Tyne and Wear: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Reference ID: 40260
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