Customer Support Advisor

5 months ago


Gateshead, United Kingdom Theo James Recruitment Ltd Full time

**Technical Support Advisor**

**Gateshead Based**

**Salary: Up to £24,000**

**An exciting role for someone looking to join a growing, stable manufacturing company as a Technical Support Advisor**

**Benefits**:

- Free on site parking
- 24 holidays plus bank holidays
- Profit sharing
- Company pension
- Cycle to work scheme
- Bonus scheme

**Company Overview**

A leading manufacturer within their niche and are enthusiastic about what they do They have a stable workforce and are growing gradually. This is the perfect time to join the company as they offer a stable and secure, long standing career opportunity.

**Skills & Experience**:

- Ability to deal with customers and experience in customer service
- Excellent computer skills
- able to navigate CRM systems
- Experience within a manufacturing or engineering environment advantageous

**Responsibilities**:

- Provide product recommendations, technical advice and specifications for the full product range to a variety of customers
- Investigate and respond to complaints regarding issues about the product
- Be proactive in learning about new product releases in order to give customers up to date information
- Be commercially savvy when speaking to customers in order to discover leads to pass to sales teams
- Theo James Recruitment specialise in Manufacturing & Engineering recruitment across the following disciplines._

Senior Appointments

Leadership and Management

Supply Chain/Logistics

Design - Engineer, Management

Project Engineering, Management

Production / Process Engineering

Maintenance - Technician, Engineer, Management

Quality - Engineering, Management

Health, Safety & Environmental

HR & Finance

Sales & Business Administration

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gateshead, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: 40260



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