Customer Service Advisor

5 months ago

Gateshead, United Kingdom Tructyre Full time

**Customer Service Advisor**

**Gateshead**

**£22,733 per annum**

**Full Time, permanent, across Mon - Sun (06:00 - 20:00)**

Tructyre has an exciting opportunity for a Customer Service Advisor to join our team based in Gateshead.

The Customer Service Advisor will provide a high standard of telephone support. You will be working flexibly across different tasks to help the CEC manage customer demand effectively, taking inbound customer calls, and working with a range of customer contact channels. You will also deal with queries and complaints to ensure problems are addressed efficiently and the best possible levels of customer satisfaction are delivered. Along with great customer service skills, you will also be responsible for some administration duties too, so attention to detail is key

**Responsibilities as a Customer Service Advisor**:

- Respond to all incoming calls within the Call Centre as required and creating jobs (work requests) with the Tructyre depot network
- Representing the customers’ interests at all times and in all interactions with customers and colleagues
- Accurately recording transactions on our IT systems
- Producing invoices, interacting as required with customer systems and other data sources
- Follow quality guidelines for both calls and invoices, to ensure that our work meets the necessary standards
- Updating our internal systems and completing any administration as necessary
- Managing queries and complaints from customers and colleagues, taking ownership and delivering quick, accurate resolutions
- Work to achieve the standards of a set of customer service KPI’s, measuring invoice and call handling performance
- Work flexibly to support an operation which runs 24/7 365 days per year

**Requirements as a Customer Service Advisor**:
**Essential**:

- Be able to provide outstanding customer service
- Good computer literacy and ability to navigate quickly around systems to ensure details are entered accurately and quickly (including Microsoft Excel skills)
- Experience of working in an office environment or other setting with deadline pressures
- High volume call handling

**Desirable**:

- Have worked in a fast paced customer service environment
- Managed customer expectations and demands
- Worked within agreed service level agreements and key performance indicators
- Good geographical knowledge and able to use mapping systems
- Dealt with high volume calls
- Worked with bespoke IT systems
- Worked in/knowledge of a call centre

**Benefits package as a Customer Service Advisor**:

- 25 days Annual Leave (exclusive of bank holidays)
- Additional holidays for long service
- A flexible pension scheme, including life assurance
- Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
- Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
- Health and wellbeing program
- Tyre Discount Schemes
- Refer a Friend Scheme
- Company Sick Pay

**About Tructyre**

Tructyre are a proud part of the Michelin and Euromaster group, and Britain’s leading truck tyre specialist.

In the UK our team of 600 colleagues work across a warehouse network, regional depots, and our customer experience centre to take care of our customers.

Our mission is to De-risk Britain’s Fleets by offering complete, commercial tyre management to our nationwide client’s. This includes tyre maintenance, tyre supply and 24/7 rapid emergency assistance.

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