Customer Service Advisor
7 months ago
**Customer Service**
**Pay rate - £10.64 standard time and £15.96 when working overtime**
**Gateshead**
**Hours: 9am-5.30pm, Monday to Friday**
**Office Based**
We're an established family feel courier business based in Gateshead and we are looking to recruit Customer Service Advisors to join our phone enquiries team This is an exciting opportunity for some who loves chatting on the phone and enhance customer experience.
You will be the first person our customers will speak to on the phone and you will represent our brand.
**What is in it for you?**
- Free Parking
- Competitive hourly rate
- Fully equipped canteen
- Opportunity to get a permanent contract for the ambitious ones
- Weekly contact with a dedicated HRGO Consultant
**What will you be doing in this customer service role?**
- Resolving customer queries via telephone - approx. 60 calls a day
- Providing exceptional customer service
- Enhancing customer experience
- Updating customer accounts using an inhouse system
- Liaising with other departments to chase deliveries
**What are we looking for?**
- Previous experience working in a similar role
- Personable approach
- Good communication skills
- Problem solving attitude
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