Customer Service Advisor

3 months ago


Gateshead, United Kingdom ThreeSixty Collective Full time

**Customer Service Advisor**

**Location**: Gateshead, United Kingdom

**Employment**: Type: Full-Time, Permanent

**Schedule**: Monday to Friday, Office-Based

**Company Overview**:
Our client is a thriving company experiencing rapid expansion. “We are currently seeking dedicated individuals to join our team as Customer Service Advisors. This position offers an excellent opportunity for career growth and development within a dynamic and supportive environment”.

**Role Overview**:
**Key Responsibilities**:

- Responding to incoming calls and making outbound calls, always providing excellent customer service.
- Scheduling appointments and managing calendars efficiently, ensuring optimal time management.
- Accurate data entry and management of various office databases and systems.
- Organising and maintaining physical and digital files and documents.
- Monitoring and replenishing office supplies to ensure seamless operations.
- Greeting and assisting visitors, creating a positive and welcoming environment.

**Qualifications**:

- Exceptional communication and interpersonal abilities to interact effectively with customers and colleagues.
- Strong analytical and problem-solving skills to resolve customer enquiries and office-related challenges.
- Prior experience providing administrative assistance and customer service is advantageous.
- Ability to handle financial transactions and perform basic data analysis.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and other relevant software.
- Meticulous attention to detail and the ability to thrive in a fast-paced environment.

**Benefits**:

- Competitive salary package
- Comprehensive training and ongoing support
- Opportunities for career progression
- Positive and collaborative work culture

**Job Type**: Permanent

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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