Customer Service Advisor

5 months ago


Gateshead, United Kingdom Catalyst Full time

Customer Service Advisor

Our client, one of the region’s most renowned wholesale food suppliers, provides fresh fruit & vegetables and dry goods to the North East’s leading restaurants, care homes, schools, universities and hospitals. With a reputation for quality imbued throughout the organisation, they now seek a Customer Service Advisor to maintain their very high standards.

As Customer Service Advisor, you will:

- Take responsibility for order processing and product/delivery enquiries
- Input between 80 and 120 orders per day on the company’s bespoke CRM system
- Take responsibility for a portfolio of 20 key clients
- Work to strict daily timelines
- Form a key part of a small, dynamic team

As Customer Service Advisor, you will need:

- The ability to multi-task
- Strict attention to detail
- To be responsive
- Competent IT/keyboard skills
- A good telephone manner
- A good level of literacy
- A ‘smile’ in your voice
- Good listening skills
- An inquisitive mind
- The ability to spot opportunities to upsell

Salary & benefits
- £23 -25k pa
- 35 hour week
- 20 days holiday + Bank Holidays
- Paid overtime (Bank Holidays)
- Auto-enrolment pension
- Discounted fruit & vegetables
- Free tea and coffee
- Christmas bonus

N.B. Please note that you will work five days in six, Monday to Saturday.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Canteen
- Discounted or free food
- Employee discount

Ability to commute/relocate:

- Gateshead: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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