Customer Service Advisor

5 months ago

Gateshead, United Kingdom Fleet Recruitment Ltd Full time

**Join Our Client's team as a Customer Service Advisor in Gateshead**

**Salary**: £23,000 (increasing to £24,000 after probation)
**Additional Requirement**: DBS Check Clearance

Are you ready to embark on an extraordinary journey ? Over the past eight years, our client has been revolutionising the educational landscape with cutting-edge software solutions for schools across the UK. With a steadfast commitment to empowering teachers and enriching the lives of students, they've made a tangible impact on tens of thousands of young minds.

At the heart of their success lies genuine passion, fostered by their visionary Managing Director and dedicated leadership team who have as us to seek an enthusiastic individual to join their brilliant team of Customer Service Advisors in Gateshead.

**What they Offer**:

- Competitive salary starting at £23,000 (rising to £24,000 post-probation)
- Generous holiday allowance, increasing with tenure (plus public holidays)
- Supportive work environment surrounded by a collaborative team and vibrant culture
- Ongoing training and development opportunities to unleash your full potential
- Clear pathways for career progression as our business continues to flourish

**A Day in Your Life**:
As a valued member of our client's Partner Plus team, you'll play a pivotal role in training and supporting schools to optimize their use of education software, ensuring every student receives the best possible learning experience. Your responsibilities will include:

- Building strong relationships with teachers and school leaders to maximize software utilization
- Engaging with the education community through social media channels to foster dialogue and collaboration
- Monitoring student performance and identifying opportunities for additional support
- Generating insightful reports for senior leadership to showcase the impact of our software on student outcomes
- Developing a deep understanding of our products, industry landscape, and market positioning
- Collaborating closely with sales, renewals, and marketing teams to achieve company objectives

**What we're looking for**:
Above all, we're seeking individuals who are proactive, personable, and passionate about making a difference. Key qualifications and traits include:

- Outstanding communication and customer service skills
- A creative mindset and eagerness to learn and grow
- Strong prioritisation skills to effectively manage competing demands
- A collaborative spirit and the ability to thrive in a team-oriented environment
- Previous experience in the education sector or a related field is advantageous but not essential

**How to Apply**:
**Not the Right Fit?**

Know someone who'd be perfect for this role? Refer them to us, and if they're successful, we'll show our appreciation with a referral fee.

INDNG

Pay: From £23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 2 years (required)

Work Location: In person

Reference ID: Reference ID: FRRS005

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