Customer Service Advisor

3 days ago


Gateshead, United Kingdom Trinity Business Support Full time

Trinity Business Support are recruiting for in office Customer Service Adviser's for one of the UK's most respected providers of contact services in the UK. They are at the heart of mulit-channel retail and currently have an exciting opportunity for experienced Customer Service Advisor to join their growing team.

**What’s in it for the Customer Service Advisor**
- 40 hours per week
- **On site role**:

- Overtime can be available after 40 hours
- Increasing holiday allowance
- On site canteen
- Excellent development opportunities
- Regular overtime
- Full training provided ( 9am - 5:30pm Monday - Friday for 2 weeks )
- Access to 24/7 free medical advise
- Discount on high street brands

**Duties**
- Deliver an excellent standard of customer service at all times
- To liaise with suppliers, manufacturers and the client to deal with customer complaints in a professional manner.
- The completion of relevant administrative tasks/duties where necessary.
- If in doubt of any customer orders in relation to fraud then notify a senior member of staff immediately.
- Be competent in keyboard skills
- Ensure all paperwork is completed accurately and on-time.
- Maintain an up to date understanding of client requirements.
- Liaise with Team Leaders as problems/issues arise regarding campaigns.
- Ability to work as an individual and as part of a team.
- Flexibility to work a variety of shift patterns as required. (Early & late shift)
- Ensure Health and Safety regulations are adhered to at all times.
- Other duties & responsibilities which from time to time may fall above or below the remit for this position

**Essential requirements**
- Excellent communication skills and interpersonal skills
- Committed and flexible
- Good standard of literacy
- Working knowledge of computers and good keyboard skill
- Written communication
- Flexibility
- Resilience
- You will need to be able to work some evenings and weekends
- You care deeply about how companies treat their customers

**Working hours**

Monday to Sunday 5 out of 7 days

Between the hours of 8am and 8pm

**Pay rate**

**Weekly pay after tax £343**

Overtime is paid at time and a half when available.

**Job Types**: Full-time, Temporary contract

**Salary**: £9.77 per hour

Schedule:

- 8 hour shift
- Day shift
- Overtime
- Weekend availability

Work Location: One location



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