Customer Experience Director

1 week ago

Gateshead, Gateshead, United Kingdom Lush Full time

About the Role

We are seeking a highly skilled and experienced Store Manager to lead our team and drive sales growth in our stores. As a Store Manager, you will be responsible for developing a customer-centric team through training, consistent feedback, and leading by example.

Key Responsibilities

  • Develop a customer-centric team through training, consistent feedback, and leading by example.
  • Lead a management team to help achieve the store's top-box goals.
  • Delegate to your management team to achieve the needs of the customer and the store.
  • Manage the finances of your store, including setting an annual budget, driving sales, and effectively controlling staffing levels and stock with customers in mind.
  • Maintain a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
  • Network with your local community to enhance your customers' experience when they come into your store.
  • Develop yourself as a manager by utilizing training budgets, traveling to work with other stores, and working closely with your colleagues around the business.

Management Skills

  • Able to navigate difficult conversations, set and manage expectations, and support your management team.
  • A Store Manager must balance the needs of the business with ensuring the team's morale is maintained and motivated.

Teamwork

  • Consistently lead by example on the shop floor, working with your team to achieve your top-box goals, and maintaining a positive and supportive work environment through the development of your team.

Communication

  • Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.

Benefits

  • 50% discount on Lush products and spa treatments.
  • Discretionary and profit-based bonus.
  • Pension scheme.
  • Cycle to work scheme.
  • Discounted rail and bus season tickets.
  • Employee assistance programme.
  • 6 months' full pay for parental leave (primary caregiver).
  • Financial childcare support on return to work.
  • Flexible working.

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