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Sales and Customer Experience Leader
2 months ago
Job Summary
The Store Manager is a key role within KIKO MILANO, responsible for driving customer experience, sales, and business performance in their assigned store. This individual will lead and coach the store team to deliver exceptional customer service, achieve sales targets, and maintain operational excellence.
Main Responsibilities
People Management
- Create and maintain a high-performance work environment, fostering motivation and low staff turnover.
- Recruit, onboard, train, and support the team to deliver an engaging customer experience and business goals.
- Ensure all store planning and annual leave align with business needs.
- Train the team on products, make-up application techniques, and selling techniques to deliver the KIKO customer experience.
- Ensure all direct reports receive regular reviews and appraisals in line with business goals.
Customer Experience / Business Management
- Monitor business KPIs and set follow-up action plans for the store, updating the Area Manager on relevant market trends.
- Deliver business goals as defined with the Area Manager, focusing on customer experience, sales, and operational efficiency.
- Prioritize actions for the store that have the most impact on business goals and develop a quarterly action plan.
- Complete all required training elements and maintain up-to-date knowledge of KIKO products and services.
- Consistently monitor business KPIs, including LFL progression, conversion rate, average ticket, and stock loss.
Procedures and Policies Execution
- Ensure the store is compliant with all KIKO standards and procedures.
- Guarantee the execution of the promotional calendar and maintain accurate inventory management.
- Ensure all operational procedures are adhered to, and the store is compliant with corporate policies.
- Regularly review procedures and address any issues promptly.
Job Requirements
- Minimum 4 years of retail management experience, ideally as a Store Manager.
- Strong leadership and customer service skills.
- Sales and merchandising knowledge.
- Inventory management ability.
- Excellent communication and problem-solving skills.
- Flexibility in work hours.
- Previous new store opening experience beneficial.
