Customer Experience Specialist
1 month ago
At MacGregor, we are a global leader in innovative cargo-handling solutions and services for maritime industries. We pride ourselves on delivering high-quality spare parts and exceptional customer service to our clients worldwide.
About the Role:
As a Customer Experience Advocate, you will be the go-to person for our customers, ensuring their needs are met quickly, accurately, and professionally. Whether managing inquiries, processing orders, or resolving issues, you will play a key role in providing a seamless customer experience.
Main tasks and responsibilities:
- Serve as the first point of contact for customers inquiring about spare parts for MacGregor products.
- Manage and process spare parts orders, from inquiry to delivery, ensuring accuracy and timely execution.
- Address customer questions, concerns, and issues related to orders, delivery schedules, and product availability.
- Proactively communicate with customers about the status of their orders and provide updates as necessary.
- Collaborate with internal teams, including logistics, inventory management, and sales, to resolve any customer-related issues.
- Identify and escalate any recurring problems or challenges to improve overall processes and customer experience.
- Maintain accurate records of customer interactions, transactions, and feedback using CRM tools.
- Provide support to sales representatives and other departments to ensure a seamless customer journey.
What We're Looking For:
- Previous experience in customer service, customer support, or a related field, ideally within the maritime, industrial, or logistics sectors.
- Strong interpersonal and communication skills, with the ability to build relationships and manage customer expectations.
- Excellent problem-solving skills, with a proactive and solutions-oriented mindset.
- Attention to detail and ability to manage multiple tasks while maintaining a high level of accuracy.
- Familiarity with order processing systems and CRM tools is a plus.
- Ability to work both independently and as part of a team in a fast-paced environment.
- A passion for delivering excellent customer service and enhancing the overall customer experience.
Why Join Us:
- Work in a global company that is an industry leader in maritime technology and services.
- Be part of a supportive, innovative team that values collaboration and personal growth.
- Opportunity to make a direct impact on customer satisfaction and business success.
- Competitive salary and benefits package, along with opportunities for career development.
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