Customer Experience Manager

6 days ago

Gateshead, Gateshead, United Kingdom The Body Shop International Limited Full time
About The Body Shop

The Body Shop is a pioneering cruelty-free beauty brand that has been a force for good since 1976. We're committed to generating positive economic, social, and environmental impact. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns.

We're a brand that likes to do things a little differently. We're not afraid to stand up and speak the truth. As a leader in the beauty industry, we're passionate about empowering people and enriching our planet.

About the Role

We're seeking an inspirational leader and activist to join our team as a Store Manager. As a key member of our retail team, you will drive store and team performance to deliver retail excellence, strong sales results, and an engaging customer experience.

Key Responsibilities
  • Lead and work as part of a successful, engaged team to best meet the needs of our customers.
  • Shape a customer-focused store experience by leading the team to drive customer engagement through our products, campaigns, and activism, bringing our brand to life.
  • Problem-solve effectively and proactively as much as possible using available resources.
  • Communicate effectively and act as a flexible and responsible role model to your team.
  • Ensure development of customer loyalty to further build The Body Shop brand.
  • Meet sales and performance targets.
  • Manage stock; monitor and manage change.
  • Confidently use data (KPIs) we provide to make sound commercial and business decisions to successfully drive your sales and your team performance.
  • Identify and attract high-potential candidates and develop current team members to succeed in their goals.
  • Interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors, and our products.
What We Look For
  • Experience in a customer-facing role, people leadership, and team development.
  • Able to meet sales and performance targets with outstanding planning and organizing skills.
  • Ability to work collaboratively within a feedback culture.
  • Experience coaching and developing a successful team.
  • Outstanding leadership and communication skills.
  • Experience using data (KPIs) to make sound business decisions.
  • Comfortable with Microsoft Office Suite.
  • Flexibility to work across Sunday to Saturday is required.
What We Offer
  • Benefits start within your first month.
  • Comprehensive onboarding in your new position.
  • Training hours for you and your team as needed.
  • A 50% discount on regular products and 30% on Gifts.
  • Freebies - when we launch new products, we want our teams to be the first to fall in love with them.
  • Paid volunteer days - so you can spend time with the causes that matter to you.
  • Ability to make connections with Community Partners to drive local activism.
  • (UN) Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
  • Ability to offer a real living wage to your Customer Consultants.
  • Opportunities to grow within the Brand.
  • Encouragement and support to be exactly who you are - employees may join any/all our Inclusion and Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.

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