Customer Support Executive

4 months ago

Gateshead, United Kingdom Pertemps Network Group Full time

**Job Description**:
Our client has been on an incredible journey over the last nine years.
Providing the most fantastic software solutions to schools throughout the UK, they have made a positive difference to tens of thousands of children by supporting schools to help pupils achieve excellent grades.
The genuine passion that stems from their incredible Managing Director and leadership team is what drives this business, and their growth and success have been remarkable.
They are working with more and more schools, and as such, they need to expand the team that assists teachers to help them get the very best support.

**What's on offer?**
- A salary of £23,000 (rising to £24,000 after probation).- 20 days holiday, which increases with time served (plus public holidays).- A lovely working environment with a great team (that we have had the pleasure of spending so much time with) and a wonderful culture.- Ongoing learning and development to help you be your best.- Opportunities for progression as the business grows.**A Day in the Life of a Customer Support Executive.**

Working as part of our client's highly regarded Partner Plus team, you would be tasked with training and supporting schools so that their students get the most from the learning opportunities the software provides. Your responsibilities would include:

- Promoting interactions with teachers and senior leaders in schools that lead to schools using the programme to its full potential with all children.- Contributing to our client's social media efforts (Facebook, Twitter, and LinkedIn) to engage with the education community.- Monitoring students' performance using the software and proactively looking for opportunities to offer other solutions the company has to offer.- Create reports for senior leaders that demonstrate the impact the software is having on students.- Develop a strong understanding of the company's products, industry competition, and our position in the marketplace.- Collaborating with the sales, renewals, and marketing teams to meet company targets.**What are we looking for in you?**

Our most important requirement is that you are the sort of person who rolls up their sleeves and gets stuck in with a smile. You must be a naturally focused and charismatic person who positively engages clients, partners, and colleagues. You must work proactively and consultatively with customers to build long-term relationships. You will need to have:

- Excellent communication and customer service skills-
- A creative mind and a willingness to learn.- The ability to prioritise the tasks that deliver your objectives.- Great team working qualities.- Experience working in the education, or a relevant business sector would be advantageous.

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