PALS & Complaints Administrator

2 months ago

Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

Job summary

An exciting opportunity has arisen for a dynamic, motivated and professional administrator to join the PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust. This position is offered on a part-time basis, working 22 hours per week. The post holder will be responsible for dealing with telephone calls, triaging all new enquiries to the service and managing the administrative processes within the department.

If you are able to work well under pressure and enjoy dealing directly with people, we would like to hear from you. You will need to have experience of working in a busy customer focused role, which includes dealing with difficult and challenging enquiries. In return we can offer you a role where no two days are the same and enables you to improve the experience of patients, visitors and carers who use our services

Main duties of the job

Supporting the PALS & Complaints Team by providing an effective and efficient administrative support service. First point of contact for all initial telephone calls, emails and enquiries which come into the service. Communicating effectively with all enquirers and Trust staff at all levels. Triaging telephone calls and written enquiries which come into the service, taking full details to ensure that the PALS & Complaints Officers are able to investigate the issues raised and respond within agreed timescales.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

RSA 3 in typing/word processing; ECDL or equivalent demonstrable qualification Proficient in the use of Microsoft Office applications (including Word, Excel and Outlook)

Desirable

NVQ Level 2 in customer services or administration

Knowledge and Experience

Essential

Experience of working in a secretarial or administrative role Experience of working in a busy and varied customer focused role with regularly changing priorities Experience of using and maintaining agreed systems and procedures

Desirable

Experience of using CareFlow and Datix databases

Skills and Abilities

Essential

Empathetic Flexible approach to work Ability to prioritise workload and work under pressure, managing competing priorities Ability to work cohesively within a small team Ability to work independently and use own initiative Good communication skills with people at all levels Ability to maintain high levels of diplomacy and confidentiality Meticulous attention to detail

Desirable

Working knowledge of hospital terminology Knowledge and understanding of NHS complaints legislation

  • Pals & Complaints Administrator

    5 months ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    An exciting opportunity has arisen for a dynamic, motivated and professional administrator to join the PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust. This position is offered on a part-time basis, working 24 hours per week, from Monday to Thursday. The post holder will be responsible for dealing with telephone calls,...

  • PALS & Complaints Administrator

    1 month ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    Job SummaryUniversity Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking a dynamic and motivated administrator to join the PALS & Complaints Team. The successful candidate will provide administrative support to the team, handling telephone calls, emails, and enquiries, and maintaining accurate records.Main ResponsibilitiesSupport the PALS &...

  • PALS & Complaints Administrator

    1 month ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    Job SummaryUniversity Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking a dynamic and motivated administrator to join the PALS & Complaints Team. The successful candidate will provide administrative support to the team, handling telephone calls, emails, and enquiries, and maintaining accurate records.Main ResponsibilitiesSupport the PALS &...

  • Patient Experience Officer

    19 hours ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    Job SummaryUniversity Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking a highly motivated and professional administrator to join the PALS & Complaints Team. This part-time role will involve providing administrative support to the team, handling telephone calls, and managing various administrative processes.Main ResponsibilitiesSupporting...

  • Administrative Support Coordinator

    2 months ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleWe are seeking a highly motivated and organized Administrative Support Coordinator to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our team and contributing to the...

  • Administrative Support Coordinator

    2 months ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleWe are seeking a highly motivated and organized Administrative Support Coordinator to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our team and contributing to the...

  • Administrative Support Officer

    1 month ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our PALS & Complaints Team as an Administrative Support Officer. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to the team and ensuring that patients, visitors, and carers receive excellent service.Key...

  • Administrative Support Officer

    1 month ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our PALS & Complaints Team as an Administrative Support Officer. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to the team and ensuring that patients, visitors, and carers receive excellent service.Key...

  • Administrative Support Coordinator

    2 months ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleWe are seeking a highly motivated and organized Administrative Support Coordinator to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our team and contributing to the...

  • Administrative Support Coordinator

    2 months ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleWe are seeking a highly motivated and organized Administrative Support Coordinator to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our team and contributing to the...

  • Administrative Support Coordinator

    2 months ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleWe are seeking a highly motivated and organized Administrative Support Coordinator to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our team and contributing to the...

  • Administrative Support Coordinator

    2 months ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleWe are seeking a highly motivated and organized Administrative Support Coordinator to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our team and contributing to the...

  • Administrative Support Officer

    1 week ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    Job SummaryAn exciting opportunity has arisen for a dynamic and professional administrator to join the PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust. This part-time position involves providing administrative support and managing the department's administrative processes.As a key member of the team, you will be...

  • Administrative Support Officer

    2 months ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). As an Administrative Support Officer, you will play a vital role in providing administrative support to the team, ensuring that all enquiries are handled efficiently and...

  • Administrative Support Officer

    2 months ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). As an Administrative Support Officer, you will play a vital role in providing administrative support to the team, ensuring that all enquiries are handled efficiently and...

  • Administrative Support Coordinator

    2 months ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleWe are seeking a highly motivated and organized Administrative Support Coordinator to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our team and contributing to the...

  • Administrative Support Coordinator

    2 months ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleWe are seeking a highly motivated and organized Administrative Support Coordinator to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our team and contributing to the...

  • Administrative Support Coordinator

    2 months ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleWe are seeking a highly motivated and organized Administrative Support Coordinator to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our team and contributing to the...

  • Administrative Support Coordinator

    2 months ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleWe are seeking a highly motivated and organized Administrative Support Coordinator to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our team and contributing to the...

  • Administrative Support Officer

    3 weeks ago

    Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

    About the RoleUniversity Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking a highly motivated and organized individual to join the PALS & Complaints Team as an Administrative Support Officer. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to the team and contributing to the...