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Administrative Support Coordinator
2 months ago
We are seeking a highly motivated and organized Administrative Support Coordinator to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our team and contributing to the delivery of excellent patient care.
Key Responsibilities- Provide administrative support to the PALS & Complaints Team, including managing correspondence, maintaining records, and coordinating tasks.
- Act as the first point of contact for all initial enquiries, responding to queries and escalating issues as necessary.
- Communicate effectively with patients, visitors, and staff at all levels, providing a high level of customer service and ensuring that their needs are met.
- Triage telephone calls and written enquiries, taking full details to ensure that the PALS & Complaints Officers are able to investigate the issues raised and respond within agreed timescales.
- Experience of working in a secretarial or administrative role, preferably in a healthcare setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with people at all levels.
- Ability to prioritize workload and work under pressure, managing competing priorities and maintaining high levels of accuracy and attention to detail.
- Flexibility and adaptability, with a willingness to learn and develop new skills.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites. We are committed to delivering excellent patient care and improving the experience of patients, visitors, and carers who use our services.
We are an equal opportunities employer, actively working towards a diverse workforce and committed to designing our services around the needs of individual patients and those around them. We are proud to be a digital exemplar, committed to improving patient care and making a positive impact on the local and global community.
