Administrative Support Coordinator

2 months ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time
About the Role

We are seeking a highly motivated and organized Administrative Support Coordinator to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our team and contributing to the delivery of excellent patient care.

Key Responsibilities
  • Provide administrative support to the PALS & Complaints Team, including managing correspondence, maintaining records, and coordinating tasks.
  • Act as the first point of contact for all initial enquiries, responding to phone calls, emails, and written correspondence in a professional and courteous manner.
  • Communicate effectively with patients, visitors, and staff at all levels, providing clear and concise information and resolving queries in a timely and efficient manner.
  • Triage telephone calls and written enquiries, taking full details to ensure that the PALS & Complaints Officers are able to investigate the issues raised and respond within agreed timescales.
  • Support the team in maintaining accurate and up-to-date records, including patient information and correspondence.
Requirements
  • Experience of working in a secretarial or administrative role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, visitors, and staff at all levels.
  • Ability to work under pressure, prioritizing tasks and managing competing demands in a fast-paced environment.
  • Proficient in the use of Microsoft Office applications, including Word, Excel, and Outlook.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
About Us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, providing a wide range of services to patients across South West England. We are committed to delivering excellent patient care and are proud to be a forward-thinking and innovative Trust.

We are an equal opportunities employer and welcome applications from all sections of the community. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

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