Administrative Support Coordinator

2 months ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time
About the Role

We are seeking a highly motivated and organized Administrative Support Coordinator to join our PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). This is an exciting opportunity to work in a dynamic and fast-paced environment, providing administrative support to our team and contributing to the delivery of excellent patient care.

Key Responsibilities
  • Provide administrative support to the PALS & Complaints Team, including managing correspondence, maintaining records, and coordinating tasks.
  • Act as the first point of contact for all initial telephone calls, emails, and enquiries, providing a high level of customer service and ensuring that all enquirers are treated with empathy and respect.
  • Communicate effectively with all enquirers and Trust staff at all levels, using excellent communication and interpersonal skills to build strong relationships.
  • Triage telephone calls and written enquiries, taking full details to ensure that the PALS & Complaints Officers are able to investigate the issues raised and respond within agreed timescales.
  • Support the PALS & Complaints Team in maintaining accurate and up-to-date records, using agreed systems and procedures to ensure compliance with Trust policies and procedures.
About Us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. We are committed to delivering excellent patient care and improving the experience of patients, visitors, and carers who use our services.

Person Specification
  • Essential:
    • RSA 3 in typing/word processing; ECDL or equivalent demonstrable qualification
    • Proficient in the use of Microsoft Office applications (including Word, Excel, and Outlook)
  • Desirable:
    • NVQ Level 2 in customer services or administration
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and career progression. If you are a motivated and organized individual with excellent communication and interpersonal skills, we would welcome your application.

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