PALS & Complaints Administrator

1 month ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

Job Summary

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking a dynamic and motivated administrator to join the PALS & Complaints Team. The successful candidate will provide administrative support to the team, handling telephone calls, emails, and enquiries, and maintaining accurate records.

Main Responsibilities

  • Support the PALS & Complaints Team by providing administrative support, including handling telephone calls, emails, and enquiries.
  • Maintain accurate records and databases, including CareFlow and Datix.
  • Communicate effectively with patients, visitors, and staff at all levels.
  • Work independently and use own initiative to prioritize workload and manage competing priorities.

About Us

UHBW is a leading NHS Trust, providing a wide range of services to the people of Bristol and Weston. We are committed to delivering excellent care and improving patient experience. Our team is passionate about providing high-quality services and making a positive impact on the lives of our patients and their families.

Person Specification

  • Essential:
    • RSA 3 in typing/word processing; ECDL or equivalent demonstrable qualification.
    • Proficient in the use of Microsoft Office applications (including Word, Excel, and Outlook).
  • Desirable:
    • NVQ Level 2 in customer services or administration.

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