Administrative Support Officer

1 week ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

Job Summary

An exciting opportunity has arisen for a dynamic and professional administrator to join the PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust. This part-time position involves providing administrative support and managing the department's administrative processes.

As a key member of the team, you will be responsible for dealing with telephone calls, triaging new enquiries, and communicating effectively with enquirers and Trust staff.

Main Responsibilities

  • Support the PALS & Complaints Team by providing an effective and efficient administrative support service.
  • First point of contact for all initial telephone calls, emails, and enquiries.
  • Communicate effectively with all enquirers and Trust staff at all levels.
  • Triage telephone calls and written enquiries, taking full details to ensure that the PALS & Complaints Officers can investigate issues and respond within agreed timescales.

About Us

University Hospitals Bristol and Weston NHS Foundation Trust is a leading acute Trust, bringing together a combined workforce of over 13,000 staff and 100 different clinical services across 10 sites. We are committed to delivering excellent care to the people of Bristol, Weston, and beyond.

Person Specification

Essential

  • Experience of working in a secretarial or administrative role.
  • Experience of working in a busy and varied customer-focused role with regularly changing priorities.
  • Experience of using and maintaining agreed systems and procedures.

Desirable

  • Experience of using CareFlow and Datix databases.

Skills and Abilities

Essential

  • Empathetic.
  • Flexible approach to work.
  • Ability to prioritise workload and work under pressure, managing competing priorities.
  • Ability to work cohesively within a small team.
  • Ability to work independently and use own initiative.
  • Good communication skills with people at all levels.
  • Ability to maintain high levels of diplomacy and confidentiality.
  • Meticulous attention to detail.

Desirable

  • Working knowledge of hospital terminology.
  • Knowledge and understanding of NHS complaints legislation.

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