Pals & Complaints Administrator
3 months ago
An exciting opportunity has arisen for a dynamic, motivated and professional administrator to join the PALS & Complaints Team at University Hospitals Bristol and Weston NHS Foundation Trust. This position is offered on a part-time basis, working 24 hours per week, from Monday to Thursday. The post holder will be responsible for dealing with telephone calls, triaging all new enquiries to the service and managing the administrative processes within the department.
If you are able to work well under pressure and enjoy dealing directly with people, we would like to hear from you. You will need to have experience of working in a busy customer focused role, which includes dealing with difficult and challenging enquiries. In return we can offer you a role where no two days are the same and enables you to improve the experience of patients, visitors and carers who use our services
Supporting the PALS & Complaints Team by providing an effective and efficient administrative support service.
Communicating effectively with all enquirers and Trust staff at all levels.
Triaging telephone calls and written enquiries which come into the service, taking full details to ensure that the PALS & Complaints Officers are able to investigate the issues raised and respond within agreed timescales.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
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