Manager - Consumer Engagement

2 months ago

Hampshire, United Kingdom Everise Full time
Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today

Hiring/Staffing Timeline:

  • Required to attend a Trainer Content Certification or a New Hire Agent Training if new to the UHS required Services of this Operations Guide.
  • Group Retiree:  Required to attend a Trainer Content Certification or a Group New Hire Agent Training if new to the UHS required Services of this Operations Guide.  In addition to Trainer Content Certification / Group New Hire training, Operations Manager must attend Connector Model training,
  • Consumer Engagement Manager will complete the Consumer/Agent Experience Training prior to the first Agent/Representative new-hire training.
  • Required to remain fully engaged with the UHS sales campaign during the Annual Enrollment Period peak selling season through at least December 10th, as aligned to the language and commitment in the SOW.

Consumer Experience Requirements:

Consumer Engagement Managers are expected to own these responsibilities personally.

Required Skill Set:

  • Passion around providing our consumers with an outstanding experience.
  • Creativity and drive to create a culture that is motivating and engaging for the site agents.
  • Is a people person.
  • Prior stable work experience.
  • Proficiency with computer and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their use for phone and non-phone activities.
  • Demonstrated ability to communicate clearly and concisely verbally and in writing.
  • Ability to multi-task. This includes ability to understand multiple products and multiple levels of benefits within each product.
  • Ability to remain focused and productive each day though tasks may be repetitive.
  • Self-driven and ambitious
  • Outgoing personality with high energy
  • Group Retiree additional requirement: proficient with Group Retiree resources and processes

Competencies:  

  • Consumer focus
  • Listening
  • Teamwork
  • Self-motivating
  • Multi-tasking
  • Creativity

Expectations:

  • Drive execution of Agent Experience as outlined in the AE SOP including:
  • Site/Agent/Team contests driven by vendor as well as UHS
  • Signage and UHS brand material
  • Visuals to drive performance such as ranking postings, agent recognition, etc.
  • Respond to UES/NPS survey results that are unfavorable to include listening to call, identifying agent opportunity and passing along to supervisor and/or coach so they can make outreach as needed to the consumer and provide  necessary agent coaching/remediation
  • Recognize and reward positive UES/NPS surveys.
  • Managing and leveraging UHS Swag and/or gift cards
  • Drive new hire engagement by posting a variety of items that would be of interest to training classes; i.e. welcome message to each class day one (1), trainee of the day recognition, graduation day announcement, etc.
  • Analyze performance using Clarabridge and provide guidance to supervisors and coaches on areas to improve sales performance.

Training Requirements: 

  • Trainer Content Certification if new to the UHS required Services of this Operations Guide or Attend New Hire Agent training.
  • Attendance at UHS designated location in one (1) week of Operations Vendor & Consumer Engagement Manager Training conducted by UHS Vendor Management.
  • Attend UHS Consumer/Agent Experience training

Role Required to Conduct Training:

One of the following roles would be responsible for conducting the Consumer/Agent Experience Training:

  • UHS Onsite Leader/SME
  • UHS Account Manager

The training for this role will be facilitated by UHS at a common location. The travel for this training will be at the Vendor’s expense.

System Requirements:

  • Secure access to UHS network and systems as provided to Vendor.

Phone Support Licensing Requirements:

  • N/A

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

  • Consumer Account Manager

    1 month ago

    Hampshire, United Kingdom Lenovo Full time

    Consumer Account Manager (Telco)General InformationReq #WDCareer area:SalesCountry/Region:United KingdomState:HampshireCity:FarnboroughDate:Wednesday, August 7, 2024Working time:Full-timeAdditional Locations : United Kingdom - Hampshire - FarnboroughWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62...

  • Consumer Insights Manager

    4 weeks ago

    Havant, Hampshire, United Kingdom De'Longhi Kenwood Full time

    Consumer Insight Manager | De’Longhi Group (De’Longhi, Kenwood and Braun) | Kenwood Global Headquarters, Havant, Hampshire | £Competitive + excellent benefits package The closing date for applications is the 2nd September 2024 Champion consumer insights: drive data-led growth at De’Longhi Group Consumer data is encoded human behaviour. De’Longhi...

  • Senior Consumer Retail Account Manager

    2 months ago

    Hampshire, United Kingdom Lenovo Full time

    Senior Consumer Retail Account ManagerGeneral InformationReq #WDCareer area:SalesCountry/Region:United KingdomState:HampshireCity:FarnboroughDate:Friday, July 26, 2024Working time:Full-timeAdditional Locations : United Kingdom - Hampshire - FarnboroughWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a...

  • Client Engagement Manager

    4 weeks ago

    Hampshire, United Kingdom Care UK Full time

    Competitive Earnings: Average OTE £50,000+ with Uncapped CommissionEmployment Type: Full-timeLocation: Care Home EnvironmentWe are thrilled to announce a new opportunity for a Client Engagement Manager within one of our esteemed care facilities. As a seasoned sales and business development expert, you will embrace the challenge of achieving revenue goals...

  • Publicity and Engagement Manager

    4 weeks ago

    Hampshire, United Kingdom Hanson Search Full time

    Public Relations & Marketing Specialist for a Pioneering Documentary Series.Overview:Hanson Search is seeking a talented and driven individual to take on the role of PR and Marketing Specialist for an innovative documentary series. Our client is a forward-thinking consultancy dedicated to enlightening audiences about the implications of technology on...

  • Client Engagement Manager

    4 weeks ago

    Hampshire, United Kingdom Searchability® Full time

    EXCITING CAREER OPPORTUNITY FOR A SALES CAMPAIGN MANAGERSearchability® is seeking a Sales Campaign Manager to lead diverse and dynamic projects.Active SC Clearance is a requirement for this position.ROLE RESPONSIBILITIES:Engage in proactive business development, from identifying requirements to successfully closing orders.Manage relationships with both...

  • Engagement Officer

    4 weeks ago

    Hampshire, United Kingdom NFP People on behalf of The Stroke Association Full time

    Engagement OfficerWe are looking for an enthusiastic and motivated individual to join the South West engagement team to support our exciting work with South West communities and colleagues across the locality.If you have experience and an understanding of the meaningful involvement of lived experience, working to address health inequities, using a data...

  • Healthcare manager, brand manager

    4 weeks ago

    Hampshire, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Better Placed are pleased to be working with a leading food and beverage company and they are looking for a Brand Manager to join their team! In this pivotal role, you will develop and deliver the local implementation of the Global Brand Strategy for the brands, ensuring the maximisation of long-term brand value, consumer fame, and customer engagement. ...

  • Strategic Product Manager

    1 week ago

    Hampshire, United Kingdom TRIA Full time

    Job Title: Contract Product ManagerJob Type: ContractLocation: Hybrid (Hampshire)Job Description:A prominent B2C organization is seeking an experienced Contract Product Manager with a strong focus on targeted communications. The company needs a skilled professional to overcome current challenges in moving projects from the discovery phase to delivery and to...

  • Strategic Product Manager

    7 days ago

    Hampshire, United Kingdom TRIA Full time

    Job Title: Contract Product ManagerJob Type: ContractLocation: Hybrid (Hampshire)Job Description:A prominent B2C organization is seeking an experienced Contract Product Manager with a strong focus on targeted communications. The company needs a skilled professional to overcome current challenges in moving projects from the discovery phase to delivery and to...

  • Brand Growth Manager

    4 weeks ago

    Hampshire, United Kingdom The Advocate Group Full time

    Brand Manager - Innovation FocusHybrid Position - Flexible Work ArrangementAre you enthusiastic about driving innovation and enhancing the presence of well-known consumer brands?Do you excel in a dynamic environment that seeks out new market opportunities?The Advocate Group is collaborating with a prominent global beverage company in search of a Brand...

  • Sales Manager for Customer Engagement

    4 weeks ago

    Hampshire, United Kingdom Care UK Full time

    Location: Care Home BasedEmployment Type: Full timeWe are excited to announce a new opportunity for a Customer Relations Manager at Parker Meadows care home in Fareham. As a seasoned sales and business development expert, you will excel in achieving and surpassing revenue goals while enhancing the visibility of Parker Meadows through community engagement,...

  • Customer Engagement Specialist

    1 week ago

    Hampshire, United Kingdom TRIA Full time

    Job OverviewTRIA is seeking an experienced Contract Product Manager to lead the development of targeted communications strategies and drive delivery of customer-focused projects.The ideal candidate will have a strong background in creating and executing data-driven campaigns, leveraging customer data to enhance engagement and satisfaction.Key...

  • Community Engagement Specialist

    4 weeks ago

    Hampshire, United Kingdom JLL Full time

    JLL empowers you to shape a brighter way . At JLL and JLL Technologies, we are at the forefront of transforming the real estate landscape for a sustainable future. Our commitment lies in assembling a diverse team of talented individuals who are encouraged to thrive, develop fulfilling careers, and discover a sense of belonging. Whether you possess...

  • Communication/employee Engagement

    3 months ago

    Hampshire, United Kingdom BranWell Ford Full time

    Title: Communication/Employee Engagement **Job Type**: Perm Specialism: Consultants/Client Managers Workstyle: WFH/ Hybrid County/Region: Hampshire Salary/rate: £30000 - £40000 per annum Job ref: HB17937 We're looking for Pensions Communication Specialists to join this expanding communications agency. Within this role, you will have a wide scope to...

  • Client Engagement Consultant

    4 weeks ago

    Hampshire, United Kingdom Blueprint Recruitment Solutions Full time

    Opportunity Overview:Blueprint Recruitment Solutions is seeking a skilled Recruitment Consultant to enhance our Civil and Structural team in a full-time, permanent role.This position emphasizes Business Development and Client Relationship Management.Eligibility: Candidates must be authorized to live and work in the UK and be available for full-time office...

  • Brand Manager

    4 weeks ago

    Hampshire, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Better Placed are pleased to be working with a leading food and beverage company and they are looking for a Brand Manager to join their team!In this pivotal role, you will develop and deliver the local implementation of the Global Brand Strategy for the brands, ensuring the maximisation of long-term brand value, consumer fame, and customer engagement.The...

  • Brand Manager

    2 months ago

    Hampshire, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Better Placed are pleased to be working with a leading food and beverage company and they are looking for a Brand Manager to join their team!In this pivotal role, you will develop and deliver the local implementation of the Global Brand Strategy for the brands, ensuring the maximisation of long-term brand value, consumer fame, and customer engagement.The...

  • Brand Manager

    1 month ago

    Hampshire, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Better Placed are pleased to be working with a leading food and beverage company and they are looking for a Brand Manager to join their team!In this pivotal role, you will develop and deliver the local implementation of the Global Brand Strategy for the brands, ensuring the maximisation of long-term brand value, consumer fame, and customer engagement.The...

  • Brand Manager

    4 weeks ago

    Hampshire, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    Better Placed are pleased to be working with a leading food and beverage company and they are looking for a Brand Manager to join their team! In this pivotal role, you will develop and deliver the local implementation of the Global Brand Strategy for the brands, ensuring the maximisation of long-term brand value, consumer fame, and customer engagement. The...