Task Specialist
6 months ago
Management Level
GBusiness Division:
Business Function / Department:
Job Title:
Reporting to (Job Title):
Date:
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
We are looking for a Task Specialist to join our Executive and Discretionary Share Plans Settlements Team, supporting our customers and clients with their bespoke requirements. The team work to tight deadlines and this role would suit someone who enjoys working in a fast-paced office team. The role provides technical guidance, utilising the resources available, to efficiently achieve the goals and objectives of the team, and the wider business, whilst maintaining Equiniti values and behaviours. The role offers the chance to develop specialist knowledge of share plans, alongside broader share market knowledge.
Core Duties/Responsibilities
Train and mentor team members sharing best practice across the teamWork closely with Team Manager to ensure all tasks are delivered accurately in a timely mannerAttend meetings / calls with internal and external stakeholders as requiredCheck and sign off work items and specialist tasksAct as an escalation point for the teamIdentify and implement changes to the way in which the team operates to improve servicequality and process efficiencyProvide technical guidance and advice to team members, CRMs, and Implementation ManagersBuild strong working relationships with CRM / RM’s and various other key stakeholders to ensure smooth serviceProduce team MI to be shared with relevant stakeholders (e.g., weekly activity list, monthly vesting schedule)Own team procedures and conduct regular reviews of theseSupport with any other ad hoc tasks as requested by the Senior ManagerSupporting Senior Management with the implementation of centrally driven changesTo role model Equiniti’s behaviours and values to demonstrate a positive leadership cultureSkills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills and behaviours:
Self-motivated with the ability to stay focusedTechnical knowledge of systems and Share PlansDemonstrate experience of strong customer service focusHigh level of attention to detailStrong organisational skills, so be able to manage own and team’s priorities effectivelyConfident to work as a team or by yourself to achieve delivery Excellent skills in MS office, particularly ExcelAnalytical skills; able to think through complex business issues in a focused, clear, and effective mannerExcellent communication skills; capable of influencing and motivatingCommitment to continuous improvement cultureAbility to work well under pressure and remain focused on delivering an excellent serviceStakeholder management skillsAbility to plan tasks and keep to timescales.
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We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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