Task Specialist
4 months ago
Management Level
G
**Business Division**:
**Business Function / Department**:
**Job Title**:
**Reporting to (Job Title)**:
**Date**:
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are **TRUSTED **to deliver on our commitments, **COMMERCIAL **in building long term value, **COLLABORATIVE **in our approach and we **IMPROVE **by continually enhancing our skills and services. **There has never been a better time to join EQ.**
**Role Summary**
We are looking for a Task Specialist to join our Executive and Discretionary Share Plans Settlements Team, supporting our customers and clients with their bespoke requirements. The team work to tight deadlines and this role would suit someone who enjoys working in a fast-paced office team. The role provides technical guidance, utilising the resources available, to efficiently achieve the goals and objectives of the team, and the wider business, whilst maintaining Equiniti values and behaviours. The role offers the chance to develop specialist knowledge of share plans, alongside broader share market knowledge.
**Core Duties/Responsibilities**
- Train and mentor team members sharing best practice across the team
- Work closely with Team Manager to ensure all tasks are delivered accurately in a timely manner
- Attend meetings / calls with internal and external stakeholders as required
- Check and sign off work items and specialist tasks
- Act as an escalation point for the team
- Identify and implement changes to the way in which the team operates to improve service
- quality and process efficiency
- Provide technical guidance and advice to team members, CRMs, and Implementation Managers Build strong working relationships with CRM / RM
- 's and various other key stakeholders to ensure smooth service
- Produce team MI to be shared with relevant stakeholders (e.g., weekly activity list, monthly vesting schedule)
- Own team procedures and conduct regular reviews of these
- Support with any other ad hoc tasks as requested by the Senior Manager
- Supporting Senior Management with the implementation of centrally driven changes To role model Equiniti
- 's behaviours and values to demonstrate a positive leadership culture
**Skills, Capabilities and Attributes**
- Self-motivated with the ability to stay focused
- Technical knowledge of systems and Share Plans
- Demonstrate experience of strong customer service focus
- High level of attention to detail Strong organisational skills, so be able to manage own and team
- 's priorities effectively Confident to work as a team or by yourself to achieve delivery
- Excellent skills in MS office, particularly Excel
- Analytical skills; able to think through complex business issues in a focused, clear, and effective manner
- Excellent communication skills; capable of influencing and motivating
- Commitment to continuous improvement culture
- Ability to work well under pressure and remain focused on delivering an excellent service
- Stakeholder management skills
- Ability to plan tasks and keep to timescales
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