Senior Task Specialist

1 week ago


Worthing, West Sussex, United Kingdom Equiniti Full time

Job Title: Task Specialist

We are seeking a highly skilled Task Specialist to join our Executive and Discretionary Share Plans Settlements Team at Equiniti. As a key member of the team, you will provide technical guidance and support to our customers and clients, ensuring the efficient delivery of their bespoke requirements.

Key Responsibilities:

  • Train and mentor team members to share best practice and improve service quality.
  • Work closely with the Team Manager to ensure all tasks are delivered accurately and on time.
  • Attend meetings and calls with internal and external stakeholders as required.
  • Check and sign off work items and specialist tasks.
  • Act as an escalation point for the team and provide technical guidance and advice to team members, CRMs, and Implementation Managers.
  • Build strong working relationships with CRM/RM's and other key stakeholders to ensure smooth service delivery.
  • Produce team MI to be shared with relevant stakeholders.
  • Own team procedures and conduct regular reviews of these.
  • Support with ad hoc tasks as requested by the Senior Manager.

Requirements:

  • Self-motivated with the ability to stay focused and work well under pressure.
  • Technical knowledge of systems and Share Plans.
  • Strong customer service focus and high level of attention to detail.
  • Strong organisational skills and ability to manage own and team's priorities effectively.
  • Excellent communication skills and ability to influence and motivate.
  • Commitment to continuous improvement culture.

About Equiniti:

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. We support 37 million people in 120 countries and are committed to equality of opportunity for all staff.


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