Task Specialist

2 months ago

Worthing, West Sussex, United Kingdom Equiniti Full time

Job Summary

We are seeking a highly skilled and motivated Task Specialist to join our Executive and Discretionary Share Plans Settlements Team at Equiniti. As a key member of our team, you will be responsible for providing technical guidance and support to our customers and clients, ensuring the efficient delivery of our services.

Key Responsibilities

  • Train and mentor team members to ensure best practice is shared across the team.
  • Work closely with the Team Manager to ensure all tasks are delivered accurately and on time.
  • Attend meetings and calls with internal and external stakeholders as required.
  • Check and sign off work items and specialist tasks.
  • Act as an escalation point for the team.
  • Identify and implement changes to improve service quality and process efficiency.
  • Provide technical guidance and advice to team members, CRM, and Implementation Managers.
  • Build strong working relationships with CRM/RM's and other key stakeholders to ensure smooth service delivery.
  • Produce team MI to be shared with relevant stakeholders.
  • Own team procedures and conduct regular reviews.
  • Support with ad-hoc tasks as requested by the Senior Manager.
  • Support Senior Management with the implementation of centrally driven changes.
  • Role model Equiniti's behaviours and values to demonstrate a positive leadership culture.

Requirements

  • Self-motivated with the ability to stay focused.
  • Technical knowledge of systems and Share Plans.
  • Demonstrate experience of strong customer service focus.
  • High level of attention to detail.
  • Strong organisational skills to manage own and team's priorities effectively.
  • Confident to work as a team or individually to achieve delivery.
  • Excellent skills in MS Office, particularly Excel.
  • Analytical skills to think through complex business issues.
  • Excellent communication skills to influence and motivate.
  • Commitment to continuous improvement culture.
  • Ability to work well under pressure and remain focused on delivering an excellent service.
  • Stakeholder management skills.
  • Ability to plan tasks and keep to timescales.

Equality and Diversity

We are committed to equality of opportunity for all staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Pre-Employment Screening

Please note that any offer of employment is subject to satisfactory pre-employment screening checks, including 5-year activity and GAP verification, DBS or Access NI, credit, sanctions, and CIFAS checks.

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