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People Helpdesk Coordinator
3 months ago
People Helpdesk Coordinator
Hybrid Working | Epsom Support Centre | Permanent | Part-Time
Competitive salary, depending on experience
30 hours per week
Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.
As a People Helpdesk Coordinator, you'll bring experience of call management and handling skills, the ability to provide a professional, courteous, sensitive, and empathetic approach and excellent customer service skills. Your will also support learning administration by helping to manage an inbox and providing guidance and triage cases as needed. You're commercially savvy and passionate about first class customer service. You enjoy working in a fast-paced environment and have a natural flair for building relationships with positive, proactive customer-focused attitude.
Join us as our People Helpdesk Coordinator and play your part in our success. Our Support Centre in Epsom is the hub of our national operation, supplying services in Finance, IT, Procurement, Legal, Marketing and HR to make Nuffield Health the best organisation it can be - for our patients, our members and our people.
As our People Helpdesk Coordinator, you will:
Provide consistently high levels of customer service to all Nuffield Health clients, achieving or exceeding the KPI's set.
Manage the end-to-end customer journey, taking ownership and responsibility for each query.
Communicate using appropriate channels to provide information, answer queries, share knowledge, keep colleagues informed of progress, and to respond to enquiries.
Ensure accurate data capture, updating and maintaining IT systems.
Adhere to data protection principles, as well as ensuring all information is treated sensitively and confidentially.
Demonstrate superior administration skills to ensure every customer journey meets Nuffield Health's strict governance guidelines.
Support Monthly payroll throughout the business, answering and resolving issues using varied systems.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
It starts with you.
