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Helpdesk Manager
2 months ago
Job Summary: We are seeking an experienced Helpdesk Manager to lead our technical support team in a dynamic and supportive environment.
About the Role: As a Helpdesk Manager, you will be responsible for leading a team of technical support engineers and ensuring they provide excellent customer service to the highest standard. Your key duties will include prioritizing the team's workload, managing engagement with third-party vendors, training and coaching the team, and maintaining and developing tools and technologies used by the team.
Key Responsibilities:
- Lead a team of technical support engineers to provide excellent customer service
- Prioritize the team's workload to ensure time-sensitive issues are dealt with efficiently
- Manage engagement with third-party vendors and support desks
- Train and coach the team to improve their skills and knowledge
- Maintain and develop tools and technologies used by the team
Requirements:
- Experience of leading Helpdesk / Service Desk or technical support teams in Windows environments
- Strong knowledge of Windows, Office 365, and Azure
- Strong workload prioritization skills
- Solid grasp of cyber security principles or experience working in a heavily regulated environment
- Strong leadership and people management skills
- Excellent communication, collaboration, and stakeholder management skills
What We Offer:
- Competitive salary up to £75k
- Pension (up to 10% contribution)
- Private Healthcare
- Life Assurance
- Company bonus
- Professional study support
About Us: At Client Server, we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
