We Support Services Team Member

5 months ago

Epsom, United Kingdom Sodexo Full time

Job Introduction
We currently have an opportunity for a We Support Team Member professional to join our team as a **We Support Services** Team Member** in **Epsom - KT18 5UX **and be a vital part of delivering services This is an excellent opportunity for a customer-focused individual to join a world-leading food and facilities management company, which can offer unrivalled opportunities for career progression. We're looking for enthusiastic individuals to come and join us at our prestigious corporate site.

Join Sodexo and be part of something greater

**What you’ll do**:

- Post room duties and Porter duties - Meeting room setups
- Communicate well between staff, customers and clients and consistently demonstrate an efficient and friendly service to customers and clients.
- Ensure the Reception, Switchboard and Helpdesk are consistently handled and operated at agreed times.
- Answer the telephone promptly, politely & professionally always and connect callers quickly to the correct party.
- Deal efficiently with requests for outgoing calls or internal requests for information.
- Manage the new starter induction process for all new Toyota staff, including site tour and introduction to the key Workplace Experience teams
- Produce monthly performance reports on reception services provided.
- Produce marketing material to be shared on the Toyota and Sodexo intranet sites
- Be prepared to call First Aiders/Cleaners when urgently required.
- Arrange & log the booking of taxis and confirm the charge point.
- Ensure that any building or equipment maintenance defects are reported immediately through the correct channels.
- Correctly deal with lost property, following Sodexo and Client procedures about documentation and safekeeping.
- Participate in training or career promotion development schemes and team meetings to keep current with company legislations, policies and procedures internally or externally.
- Liaise with the Client, assisting in project work & Toyota papers.
- Ensure job sheets are logged & jobs are issued to the correct departments.
- Attend any Meetings as requested and take minutes.
- Attend other sites if required
- Help maintain Sodexo / Toyota systems, including VGreet, Condeco, SharePoint
- Place ad hoc orders for the Sodexo and Toyota teams as and when required
- Liaising with various contractors on & off-site
- Covering Reception responsibilities when required
- Report immediately any incidents of accident, fire, theft, loss, damage or other irregularities and take such action as may be appropriate.
- To be aware of all Fire and Emergency Evacuation procedures and to ensure standard precautions are taken by staff to protect against fire and safety hazards.
- Comply with all company and client policies/procedures and statutory regulations relating to Health & safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your workplace.
- Continuous Improvement to agreed standards
- Carry out other reasonable tasks as directed by management.
- Carry out any other special duties or work outside routine but within the overall scope of the department.
- Room checks.

**What you bring**:

- Proficient in English (Written and Spoken)
- Previous experience in Corporate Services Reception (6 months Minimum) Meeting room booking systems - specifically Condeco
- Switchboard operations/systems
- Help desk services
- Excellent communication skills with a keen eye for attention and detail
- Positive approach to learning in the role and identifying own training needs as appropriate. I am self-motivated and can work on my initiative within a team environment.
- Dealing with complaints whilst maintaining a professional outlook and positive attitude. Exceptional organisational skills
- Able to work flexibly on business needs.
- Committed to ‘getting’ the job done without compromising service levels and professionalism. Team player with a ‘hands-on’ approach to obtaining excellence in service delivery.
- Ability to converse at all levels and adapt to the environment effortlessly. Proficient in the use of IT platforms, Outlook, Word, Excel
- Fluent in English, both verbal and written

**What we offer**:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

- Unlimited access to an online platform offering mental health and wellbeing support.
- An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a 24hr virtual GP Service

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