Helpdesk Manager

6 days ago

Epsom, Surrey, United Kingdom Client Server Full time £75,000

Job Title: Helpdesk Manager

Job Summary:

We are seeking an experienced Helpdesk Manager to lead our technical support team in a Windows environment. As a Helpdesk Manager, you will be responsible for managing a team of eight first to third line support engineers and the Lead Service Desk Engineer. Your key duties will include prioritizing the team workload, managing engagement with third-party vendors and support desks, training and coaching the Service Desk Team Lead, and maintaining and developing tools and technologies used by the team.

Key Responsibilities:

  • Prioritize the team workload to ensure time-sensitive issues are dealt with efficiently
  • Manage the team's engagement with third-party vendors and support desks
  • Train and coach the Service Desk Team Lead
  • Maintain and develop tools and technologies used by the team
  • Remain hands-on 50% of the time as an escalation point for the team and managing projects

Requirements:

  • Experience of leading Helpdesk / Service Desk or technical support teams in Windows environments
  • Strong knowledge of Windows, Office 365, and Azure
  • Strong leadership and people management skills
  • Excellent communication, collaboration, and stakeholder management skills

What We Offer:

  • A competitive package including pension, private healthcare, life assurance, company bonus, and professional study support

About Us:

At Client Server, we believe in a diverse workplace that allows people to play to their strengths and continually learn. We are an equal opportunities employer who values diversity and inclusion in the workplace.

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